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- Tasks: Support the Service Charge Team by managing customer inquiries and ensuring high service standards.
- Company: Join a dynamic team in a leading organisation focused on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for career growth.
- Other info: Permanent role with a supportive work environment and a focus on teamwork.
- Why this job: Be part of a team that makes a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30983 - 32613 £ per year.
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Salary Banding: London £30,983 - £32,613; Nottingham £26,887 - £28,303
Hours: 37.5hrs per week - Permanent - This role is also eligible for our smarter working policy.
Our Service Charge Team Assistants report into our Service Charge Team Managers to provide administrative support to our busy service charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the service charge team will be instrumental in helping them achieve their targets. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.
Duties to include:
- Respond to customer enquiries in all aspects of service charges in line with service expectations and key performance indicators
- Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership
Service Charge Administrator - London/Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Administrator - London/Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so show us you understand what we’re all about!
✨Tip Number 3
Practice your responses to common interview questions. We love candidates who can articulate their thoughts clearly and confidently, so get those answers polished!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role.
We think you need these skills to ace Service Charge Administrator - London/Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Administrator role. Highlight relevant experience and skills that match the job description, like your ability to handle customer enquiries and work within deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've provided excellent customer service or collaborated with teams in the past.
Showcase Your Attention to Detail: As a Service Charge Administrator, attention to detail is key. In your application, demonstrate how you've successfully managed tasks that require precision and accuracy, especially when dealing with service charges.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you understand the ins and outs of service charges. Brush up on relevant legislation and processes, as well as the specific duties mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer inquiries or collaborated with teams. Practice articulating these experiences clearly.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to service charges. Prepare by thinking through potential scenarios and how you would respond, focusing on maintaining high standards and meeting deadlines.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows your genuine interest and helps you assess if the company is the right fit for you.