At a Glance
- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a collaborative team in a dynamic work environment.
- Benefits: Competitive salary, generous holiday allowance, and health support.
- Other info: Full training provided, with flexible remote work options after training.
- Why this job: Make a meaningful impact on customers and your community.
- Qualifications: Motivated self-starters with a passion for learning and teamwork.
The predicted salary is between 29025 - 30553 £ per year.
This role is a Fixed Term Position based on a 37.5hr week.
Salary Range: £29,025 - £30,553 - Dependent upon experience.
Location: Beeston, NG9 1LA - Free parking (subject to availability). The office location is a 10 min walk from Beeston Train Station.
Join our team and shape your future! Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow – through ongoing training and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You will receive full, comprehensive training to set you up for success.
About the Role
In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.
Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you’re fully trained, you'll have the flexibility to work remotely when based on a 10am–6pm shift.
Who We’re Looking For
- Motivated self-starters with a passion for learning and a can-do attitude.
- Team players who thrive in a supportive, fast-paced environment.
- Excellent communicators with an innovative approach to problem solving.
- Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!
Senior Customer Service Advisor employer: MTVH
Join our dynamic team as a Senior Customer Service Advisor in Beeston, where you'll thrive in a collaborative and innovative environment that values your contributions. With a strong commitment to employee growth through ongoing training and mentorship, we offer a competitive benefits package and the opportunity to make a meaningful impact in our community. Enjoy the flexibility of remote work after training, all while being part of a supportive culture that encourages adaptability and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Senior Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences can showcase your problem-solving skills and adaptability, which are key for this role.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let your passion for customer service shine through. They want to see that you’re genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and shaping your future with us.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Service Advisor role. Highlight any customer service experience and show us how you can bring a can-do attitude to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our innovative culture. Keep it engaging and personal – we want to get to know you!
Showcase Your Communication Skills:As a Senior Property Services Advisor, excellent communication is key. Use clear and concise language in your application, and don’t hesitate to demonstrate your problem-solving skills through examples from your past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team in Beeston!
How to prepare for a job interview at MTVH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling property repair queries and providing excellent customer service. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Problem-Solving Skills
Since the role requires innovative problem-solving, prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work in a fast-paced, collaborative environment. Share instances where you've worked effectively within a team or adapted to changing circumstances. This will show that you can thrive in the dynamic setting of property repairs and maintenance.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the company culture, training opportunities, or how success is measured in the role. Asking questions not only shows your interest but also helps you determine if the company is the right fit for you.
