MTVH is seeking a Complaint Specialist in Beeston. You will resolve complex complaints, including CEO and public inquiries, with a focus on fair resolutions. The role involves working hybrid and collaborating with senior figures to improve the customer journey.
You will lead root cause analysis, drive improvements, and report progress to MTVH executives, the Housing Ombudsman, MPs and councillors. This is a permanent, hybrid position.
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Senior Complaint Resolution & Stakeholder Liaison employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
