At a Glance
- Tasks: Manage shared ownership resale transactions and provide expert customer support throughout the sales journey.
- Company: Join MTVH, a leader in providing quality housing solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in people's lives by helping them navigate their property journeys.
- Qualifications: Experience in property sales or conveyancing with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Resales Progression Consultant - The Johnson Building, EC1N 8JS, EC1N 8JS
About the Role MTVH are looking for a Resales Progression Consultant to provide a high-quality progression service to shared ownership resale customers, ensuring a professional and customer-focused experience throughout the sales journey.
You will be responsible for progressing shared ownership resale and interim staircasing transactions from instruction through to exchange and completion, while delivering expert advice and support to customers and stakeholders.
This is an excellent opportunity for someone with experience in shared ownership, conveyancing, or property sales who is passionate about delivering outstanding customer service.
Therefore, as part of the Development After Sales team, you will manage a varied pipeline of resale and staircasing cases, working closely with customers, solicitors, estate agents, financial advisers, and internal teams to ensure transactions progress smoothly and efficiently.
You will provide regular updates, interpret leasehold documentation, and help customers navigate the sales process with confidence.
Key Responsibilities Manage a caseload of shared ownership resale and staircasing transactions, progressing cases through to exchange and completion.
Respond to customer enquiries by phone, email, and post, providing accurate and professional advice.
Liaise with solicitors, estate agents, financial advisers, and internal stakeholders to keep transactions moving forward.
Maintain accurate records and case management data, ensuring compliance with policies and procedures.
Prepare pipeline reports and monitor performance against agreed targets and service standards.
What You'll Need to Succeed Experience managing shared ownership resales, staircasing transactions, or similar property sales processes.
Strong understanding of shared ownership products, leasehold matters, and the conveyancing process.
Proven ability to manage a high-volume caseload and work to challenging deadlines and targets.
Excellent customer service and stakeholder management skills, with the ability to build strong working relationships.
Good IT skills and the ability to maintain accurate records across multiple systems.
- Interview date/s TBC
- London
Resales Progression Consultant - The Johnson Building, EC1N 8JS employer: MTVH
At MTVH, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Housing with Support Manager in Lambeth, you will not only have the opportunity to make a meaningful impact in the lives of older residents but also benefit from a culture that values employee growth, offers comprehensive training, and encourages collaboration. Join us to be part of a team that is committed to enhancing community well-being while enjoying competitive salaries and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Resales Progression Consultant - The Johnson Building, EC1N 8JS
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like MTVH.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like MTVH? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit MTVH's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resales Progression Consultant - The Johnson Building, EC1N 8JS
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resales Progression Consultant - The Johnson Building, EC1N 8JS role at MTVH, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at MTVH
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where MTVH operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to MTVH. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at MTVH.
