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- Tasks: Join our After Sales team to provide top-notch resales progression services and manage customer communications.
- Company: Metropolitan Thames Valley Housing is dedicated to sustainability and promoting equality and diversity.
- Benefits: Enjoy 28 days leave, hybrid working, enhanced pension, and health cash plans.
- Why this job: Be part of a supportive culture that values your input and offers career progression opportunities.
- Qualifications: 2-3 years sales progression experience and strong communication skills are essential.
- Other info: We promote a diverse workplace and encourage applications from all backgrounds.
The predicted salary is between 30700 - 42600 £ per year.
Our After Sales team at So Resi are looking for an experienced and proactive Resales Progression Consultant to join us. You will be responsible for providing an excellent resales progression service to customers, ensuring a highly professional experience for all stakeholders. Achieve monthly targets and KPIs for exchanges and completions on a consistent basis. To effectively communicate with leaseholders who engage with the resales team and liaise with all relevant internal and external parties including solicitors, IFAs, marketing, Safer Buildings and our service charges team. Managing a high-volume pipeline in a fast-paced environment, while maintaining regular, professional communication with all stakeholders.
What you’ll need to succeed:
- Minimum 2 to 3 years relevant sales progression experience
- Achieve and exceed sales targets consistently
- Experience of working with CRM and Sales Management systems
- Strong written and verbal communication skills
- A good understanding of Homes England and GLA capital funding requirements for shared ownership
- Self-motivated with a strong ability to problem-solve and handle multiple cases in a high-volume environment
- Ability to support customers during the resales and interim staircasing process by providing effective advice on conveyancing procedures and keeping the customer updated regularly
Skills and experience required:
- Experience of providing excellent customer service to multiple stakeholders
- A good understanding of Shared ownership resales & interim staircasing processes
- Experience of working to tight deadlines
- Ability to interpret leases and have a broad knowledge of the Capital Funding Guide
- Confidence and enthusiasm to drive the sales process
- Strong time-management and self-organisation skills
What’s in it for you?
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working - Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members to
- Tenancy deposit – interest free loan to help with rental deposits and season ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document.
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing. We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are: Gender, Ethnicity, LGBTQ+, Disability.
Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Resales Progression Consultant - Farringdon, EC1N 8JS employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resales Progression Consultant - Farringdon, EC1N 8JS
✨Tip Number 1
Familiarise yourself with the shared ownership resales and interim staircasing processes. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property sector, especially those who have experience in sales progression. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of Homes England and GLA capital funding requirements. Being well-versed in these areas will set you apart as a knowledgeable candidate who can hit the ground running.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to scenarios involving high-volume case management and customer service challenges. This will help you convey your problem-solving skills effectively.
We think you need these skills to ace Resales Progression Consultant - Farringdon, EC1N 8JS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in sales progression, particularly any achievements related to meeting targets and KPIs. Use specific examples that demonstrate your ability to manage a high-volume pipeline and communicate effectively with stakeholders.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of shared ownership resales and interim staircasing processes, and how your skills align with the requirements outlined in the job description.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've successfully communicated with multiple stakeholders in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your self-motivation and problem-solving skills by providing examples of challenges you've faced in a fast-paced environment. Explain how you managed these situations and what the outcomes were, showcasing your ability to handle multiple cases effectively.
How to prepare for a job interview at MTVH
✨Showcase Your Sales Progression Experience
Make sure to highlight your 2-3 years of relevant sales progression experience during the interview. Be prepared to discuss specific examples where you successfully achieved and exceeded sales targets, as this will demonstrate your capability to meet the role's expectations.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your strong written and verbal communication skills. Practice articulating your thoughts clearly and confidently, and consider preparing examples of how you've effectively communicated in previous roles.
✨Familiarise Yourself with Relevant Processes
Brush up on your knowledge of shared ownership resales and interim staircasing processes, as well as Homes England and GLA capital funding requirements. Being able to discuss these topics intelligently will show that you're well-prepared and knowledgeable about the industry.
✨Exhibit Problem-Solving Abilities
Prepare to discuss situations where you've had to problem-solve in a high-volume environment. Highlight your self-motivation and ability to manage multiple cases simultaneously, as these are key traits for success in this fast-paced role.
