At a Glance
- Tasks: Lead a dynamic team to deliver exceptional workspace services and improve customer satisfaction.
- Company: Join a motivated team at MTVH, focused on service excellence and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Regular travel between London and Nottingham/Derby required.
- Why this job: Make a real impact in a collaborative environment while enhancing workplace experiences.
- Qualifications: 5+ years in facilities management, leadership skills, and a commitment to customer service.
The predicted salary is between 47274 - 49762 £ per year.
Permanent, Full-time position (37.5 hours) Beeston, Nottingham: £47,274 - £49,762 London: £48,976 - £51,553
In your new role as Regional Workspace Services Manager (formerly Regional Facilities Manager) you’ll report into the Head of Workspace Services and be joining a highly motivated customer‑focused team. Acting as a role model, you will deliver service excellence, owning the customer interface, forming meaningful stakeholder relationships while empowering a momentum of continuous improvement and colleague development in an enthusiastic and dynamic ‘One’ team spirit.
Maintaining and, where possible, exceeding KPIs in areas such as statutory compliance and health and safety is considered fundamental, while your ability to collaborate with your peers and colleagues will help shape how you contribute to providing an environment for colleagues to thrive. This post requires regular travel between MTVH sites based in London and Nottingham/Derby.
What you'll need to succeed:
- Track record of commitment to customer service and delivery of continuous improvement.
- 5+ years facilities management or similarly related experience.
- Working toward or part-qualified professional status, and have a certificate level of qualification as a minimum.
- Leadership and people management experience.
- Demonstrable problem‑solving and solution‑oriented experience within similar sized portfolio.
- NEBOSH or IOSH qualification.
- Experience in the housing sector is desirable though not essential.
What you need to do now:
If you're interested in this role, take a look at the attached job description for more details and if it's the ideal job for you, click “apply now” to complete a full application. Alternatively, you can contact Anthony.carr@mtvh.co.uk to discuss the role in more detail.
Regional Workspace Services Manager employer: MTVH
As a Regional Workspace Services Manager at MTVH, you will be part of a vibrant and customer-focused team dedicated to service excellence and continuous improvement. Our supportive work culture fosters professional growth and collaboration, ensuring that every employee has the opportunity to thrive in their role while making a meaningful impact across our sites in Nottingham and London. With competitive salaries and a commitment to employee development, MTVH stands out as an exceptional employer for those seeking a rewarding career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Workspace Services Manager
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role but also for their team spirit. We want to see that enthusiasm!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your genuine interest in the role. Plus, it’s a nice touch!
We think you need these skills to ace Regional Workspace Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service commitment and any relevant facilities management experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regional Workspace Services Manager role. Share specific examples of how you've delivered service excellence and continuous improvement in previous roles.
Showcase Your Leadership Skills:Since this role involves leadership and people management, be sure to include examples of how you've successfully led teams or projects. We love to see how you empower others and foster a collaborative environment!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Regional Workspace Services Manager. Brush up on your knowledge of facilities management, customer service excellence, and continuous improvement strategies. This will help you answer questions confidently and show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or managed a project. Highlight how you empowered your colleagues and fostered a collaborative environment. This is crucial as the role requires strong leadership and people management skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled challenges in facilities management or customer service. Be ready to discuss your approach to problem-solving and how you’ve implemented solutions that led to positive outcomes. This will showcase your solution-oriented mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals. It’s a great way to engage with your interviewers!
