At a Glance
- Tasks: Lead a team managing disrepair and complex repairs across North London.
- Company: Join MTVH, a leader in social housing with a commitment to quality service.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in project management and a background in social housing or building surveying.
The predicted salary is between 59983 - 63139 € per year.
Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy.
Southgate, N14: £59,983 - £63,139
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alteration Requests, and other response repairs activity across the MTVH stock in North London.
What you'll need to succeed:
- You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI’s.
- Strong leadership skills and background in managing a multifaceted repairs team.
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Experience of Contract/Project Management (essential).
- Experience of working in Social Housing, Building Surveying, or a regulated field.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- Budget management – adhering to budget set and managing expectations.
- Strong Leadership skills and the ability to manage a varied and demanding workforce.
- A self-starter who isn’t afraid of challenge.
- Must have car and business insurance.
Desirable:
- Housing Experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
Regional Disrepair Manager employer: MTVH
MTVH is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that supports flexibility. With a strong focus on leadership development and a commitment to delivering high-quality services in social housing, employees can thrive in a collaborative environment while making a meaningful impact in the community. Located in Southgate, N14, the company fosters a culture of transparency and continuous improvement, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Disrepair Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Regional Disrepair Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and project management experience. Be ready to share specific examples of how you've managed disrepair cases and improved service delivery. We want to see that you can lead a team effectively!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Highlight your experience dealing with diverse customers and how you’ve turned feedback into actionable improvements. This is key in making a positive impact in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at MTVH. Let’s get you that Regional Property Manager position!
We think you need these skills to ace Regional Disrepair Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership skills and any relevant experience in managing disrepair cases or working in social housing.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Regional Disrepair Manager role. Share specific examples of how you've successfully managed teams and improved service delivery in the past.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-written and free of errors. This will demonstrate your attention to detail and ability to communicate effectively with various stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair management and the specific responsibilities of a Regional Property Manager. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any relevant legislation or best practices in social housing.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams and complex repair projects. Think about times when you've successfully led a team through challenges or improved processes, and be ready to discuss these during the interview.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Be prepared to explain how you would manage contractors and maintain effective communication with all parties involved in disrepair cases.
✨Demonstrate Customer Focus
Be ready to discuss your experience dealing with customers from various backgrounds. Highlight how you've used customer feedback to drive service improvements and ensure a positive experience, as this will resonate well with the interviewers.
