At a Glance
- Tasks: Lead quality assurance audits and drive service improvement across the Customer Services Directorate.
- Company: MTVH, a forward-thinking organisation focused on customer service excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving service quality and outcomes for customers.
- Qualifications: Experience in quality assurance and strong understanding of compliance and risk management.
The predicted salary is between 30000 - 40000 € per year.
MTVH are looking for a Quality Assurance Auditor to lead on delivering a robust and effective quality assurance framework across the Customer Services Directorate. This role is key in driving service improvement, ensuring compliance with regulatory and contractual standards, and promoting a culture of continuous learning and best practice. You will undertake in-depth reviews, audits, and quality assurance visits to assess service performance and identify opportunities to raise standards and improve outcomes for customers. Therefore, as part of the Operational Risk – Risk & Quality team, you will work collaboratively across the organisation to support teams to improve service delivery. You will analyse findings from audits and reviews, lead on action planning, and share learning across services to ensure consistent quality and best practice.
Key responsibilities
- Conduct quality assurance visits, audits, and reviews to assess service quality and compliance
- Analyse audit findings and support the completion of action plans to improve performance and reduce risk
- Build strong partnerships with internal teams and stakeholders to drive continuous improvement
- Develop and maintain systems for monitoring quality assurance, compliance, and performance
- Provide guidance and promote best practice aligned to regulatory and governance frameworks
What you’ll need to succeed
- Experience working within a quality assurance or governance role in a regulated environment
- Strong understanding of compliance, risk management, and regulatory frameworks
- Excellent communication and stakeholder management skills
- Ability to analyse complex information and make objective, informed decisions
- Self‑motivated with the ability to work independently, prioritise workload, and meet deadlines
Please note: This role requires an Enhanced DBS check.
Quality Assurance Auditor employer: MTVH
MTVH is an exceptional employer that prioritises employee development and fosters a collaborative work culture. As a Quality Assurance Auditor, you will benefit from a supportive environment that encourages continuous learning and improvement, while also having the opportunity to make a meaningful impact on service delivery for customers. Located in a vibrant community, MTVH offers a range of professional growth opportunities and a commitment to maintaining high standards of quality and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Auditor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially around quality assurance and compliance.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Quality Assurance Auditor role. It's a great way to get noticed!
We think you need these skills to ace Quality Assurance Auditor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality assurance and compliance. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Analytical Skills:Since this role involves analysing audit findings, be sure to include examples of how you've successfully interpreted complex information in past roles. We love seeing candidates who can make informed decisions based on data!
Highlight Collaboration Experience:This position requires working closely with various teams, so share instances where you’ve built strong partnerships or driven improvements through teamwork. We value collaboration and want to know how you can contribute to our culture!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MTVH
✨Know Your Quality Assurance Stuff
Make sure you brush up on your knowledge of quality assurance frameworks and compliance standards. Be ready to discuss specific examples from your past experience where you've successfully implemented or improved quality assurance processes.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you analyse complex information. Think of a time when you identified an issue through audits or reviews and how you developed an action plan to address it. This will show your problem-solving abilities and attention to detail.
✨Build Rapport with Stakeholders
Since this role involves working collaboratively, think about how you can build strong partnerships. Be ready to share examples of how you've effectively communicated with internal teams and stakeholders to drive improvements in service delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to quality assurance. Practice responding to scenarios where you need to make decisions based on compliance and risk management. This will help you showcase your critical thinking skills.
