At a Glance
- Tasks: Support the team by liaising with customers and contractors, ensuring smooth operations.
- Company: Join Metropolitan Thames Valley Housing, committed to sustainability and community support.
- Benefits: Enjoy 28 days leave, hybrid working, and a health cash plan for you and your family.
- Other info: We promote equality and inclusion, encouraging all employees to be their true selves.
- Why this job: Be part of a diverse team focused on making a social impact while developing your career.
- Qualifications: Strong communication skills and experience with IT systems are essential; attention to detail is key.
The predicted salary is between 24600 - 25800 £ per year.
We have an exciting permanent opportunity for an experienced individual to work in our East Midlands Regional Property Team.
You will provide support to the Regional Repair Managers, Disrepair Manager, and Property Surveyors, helping contact customers, liaise with contractors, update business systems and ensure great record keeping is in place.
This is a role within a responsive repairs environment and the ideal candidate will be used to working in a housing, repairs, or similar environment where organisation is key.
What we’re looking for
- An excellent communicator, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software.
- A natural curiosity for resolving problems and genuine passion for helping our customers.
- Commercial awareness and ability to interpret and follow businesses processes.
- Strong attention to detail, including identifying potential problems and good record keeping ensuring we document compliance with relevant legislation.
Duties will include but will not be limited to the following
- Working with contractors and residents on responsive repairs (including Awaab’s Law), ensuring clear communication with all parties when booking and confirming appointments.
- Leading on keeping systems and records up to date and to control the data input to ensure accuracy.
- Supporting repairs and service delivery teams in effectively managing works, diaries, and cases.
- Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion, and an excellent customer service is provided to all customers and stakeholders.
What you’ll need to succeed
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
- Experience of analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in reporting
- Experience of working with external stakeholders
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing
- An experienced user of Microsoft Office and the ability to easily learn other IT packages
- Strong administrative skills and the ability to manage a varied and demanding workload
- Ability to work independently and use initiative to problem solve
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Partnering Support Officer in Nottingham employer: MTVH
As an Electrician at our Clapham Park location, you will join a supportive and dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we are committed to fostering a rewarding environment for our team. Our focus on social housing means your work will have a meaningful impact on the community, making this an excellent opportunity for those seeking both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Partnering Support Officer in Nottingham
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Partnering Support Officer role. Understanding the nuances of liaising with contractors and managing customer communications will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Tip Number 3
Research the company’s commitment to sustainability and community engagement. Being able to discuss how your values align with theirs can set you apart as a candidate who genuinely cares about their mission.
✨Tip Number 4
Prepare to discuss your experience with IT systems and spreadsheets. Be ready to provide specific examples of how you've used these tools to improve processes or solve problems in previous roles.
We think you need these skills to ace Partnering Support Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of the Partnering Support Officer role. Emphasise your organisational skills, experience with external stakeholders, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples from your past roles that demonstrate your attention to detail and ability to work under pressure.
Highlight Relevant Skills:In your application, clearly outline your administrative skills and experience managing varied workloads. Include any experience you have with data input and tracking systems, as this is crucial for the role.
Showcase Communication Abilities:Since excellent communication skills are essential, provide examples of how you've effectively communicated with customers and stakeholders in previous positions. This could be through written correspondence or phone interactions.
How to prepare for a job interview at MTVH
✨Showcase Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to demonstrate your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you kept everything on track.
✨Emphasise Attention to Detail
The job requires a strong aptitude for detail, so be ready to discuss how you've ensured accuracy in your previous roles. Bring up specific instances where your attention to detail made a significant difference in outcomes, especially when dealing with data or reports.
✨Prepare for Customer Interaction Scenarios
Since the role involves liaising with customers and contractors, think of examples where you've effectively handled customer inquiries or resolved issues. Practise articulating these scenarios clearly, focusing on your communication skills and problem-solving abilities.
✨Familiarise Yourself with Relevant IT Systems
As an experienced user of Microsoft Office is essential, ensure you're comfortable discussing your proficiency with spreadsheets and other software. If possible, brush up on any specific tools mentioned in the job description to show your readiness to adapt quickly.
