At a Glance
- Tasks: Support the team by liaising with customers and contractors, ensuring smooth operations.
- Company: Join Metropolitan Thames Valley Housing, committed to sustainability and community support.
- Benefits: Enjoy 28 days leave, hybrid working, and a health cash plan for you and your family.
- Other info: Opportunities for career progression and a supportive work environment await you!
- Why this job: Be part of a diverse team focused on making a positive social impact while developing your skills.
- Qualifications: Strong communication skills, attention to detail, and experience with IT systems are essential.
The predicted salary is between 28600 - 30000 € per year.
Partnering Support Officer
Clapham Park – South London
Salary:£32,636 - 34,353
This role:We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team. The role will be working in our Clapham Park office to provide support to the team, helping contact customers, liaise with contractors & ensure updates are recorded.
This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where good organisational skills are key!
What you\'ll need to succeed
- Expectation of our residents is high and budgets are tight, so this role requires a candidate that has an aptitude for detail and working under pressure.
- We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes.
- Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.
Duties will include but will not be limited to the following
- Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments
- Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
- Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
- Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders
What you\'ll need to succeed
- Attention to detail and accuracy in reporting
- Experience of working with external stakeholders
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing
- An experienced user of Microsoft Office and the ability to easily learn other IT packages
- Strong administrative skills and the ability to manage a varied and demanding workload
- Ability to work independently and use initiative to problem solve
What you need to do now:If you\'re interested in this role, take a look at the attached Job Description for more details!
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working - Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
#J-18808-LjbffrPartnering Support Officer in London employer: MTVH
Metropolitan Thames Valley Housing (MTVH) is an exceptional employer located in Clapham Park, South London, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With generous benefits such as 28 days of annual leave, enhanced pension contributions, and extensive training opportunities, MTVH fosters a collaborative environment where employees can thrive and make a meaningful impact in the community. Join us to be part of a team that values diversity and encourages personal growth while serving our residents with dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Partnering Support Officer in London
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Partnering Support Officer role. Understanding the nuances of liaising with contractors and managing customer communications will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Tip Number 3
Research the company’s commitment to sustainability and community engagement. Being able to discuss how your values align with theirs can set you apart as a candidate who genuinely cares about their mission.
✨Tip Number 4
Prepare to discuss your experience with IT systems and spreadsheets in detail. Be ready to explain how you've used these tools to improve processes or solve problems in previous roles, as this is a key requirement for the position.
We think you need these skills to ace Partnering Support Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of the Partnering Support Officer role. Emphasise your organisational skills, experience with external stakeholders, and any administrative roles you've held.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and problem-solving. Mention specific examples from your past work that demonstrate your attention to detail and ability to manage a varied workload under pressure.
Showcase IT Proficiency:Since the role requires strong IT skills, be sure to mention your experience with Microsoft Office and any other relevant software. If you have experience with spreadsheets or data management, highlight this as well.
Demonstrate Communication Skills:The job involves liaising with contractors and customers, so provide examples in your application that showcase your excellent communication skills, both written and verbal. This could include handling customer enquiries or coordinating with teams.
How to prepare for a job interview at MTVH
✨Showcase Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to demonstrate your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you kept everything on track.
✨Emphasise Attention to Detail
The job requires a strong aptitude for detail, so be ready to discuss how you've ensured accuracy in your previous roles. Bring specific instances where your attention to detail made a significant difference in your work outcomes.
✨Demonstrate Customer Service Experience
Since the role involves liaising with customers and contractors, prepare to share your experiences in customer service. Highlight situations where you resolved issues or improved customer satisfaction, showcasing your communication skills.
✨Familiarise Yourself with Relevant IT Systems
As an experienced user of Microsoft Office is essential, ensure you're comfortable discussing your proficiency with spreadsheets and other software. If possible, mention any specific tools or systems you've used that relate to data tracking or project management.
