At a Glance
- Tasks: Lead and develop teams to deliver high-quality supported housing services.
- Company: Join Metropolitan Thames Valley Housing, a top provider of affordable housing in the UK.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Embrace a values-driven culture promoting equality, diversity, and inclusion.
- Why this job: Make a real difference in people's lives while managing impactful housing services.
- Qualifications: Experience in supported housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
We are seeking an experienced Operations Manager Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and services that support adults with a range of needs, including those with experience of homelessness, asylum seekers and refugees, and individuals requiring mental health or specialist support. This is a key management role responsible for ensuring services are safe, compliant and high performing, delivering excellent, personalised and value-for-money services that achieve strong outcomes for customers.
Key aspects of the role include:
- Leading and developing multi-site teams to deliver high-quality supported housing services
- Driving performance against KPIs, regulatory standards and contractual requirements
- Embedding a strong safeguarding culture and overseeing incidents, complaints and risk
- Managing relationships with commissioners, partners and stakeholders
- Supporting service development, innovation and continuous improvement
- Managing service budgets and ensuring efficient, effective resource deployment
What you'll need to succeed
- Proven experience managing supported housing or support services for adults with support needs (e.g. homelessness, mental health, refugees)
- Strong knowledge of safeguarding, housing law, welfare benefits and best practice in supported housing
- Experience leading geographically dispersed teams and driving performance in a multi-site environment
- Ability to build effective relationships with internal and external stakeholders, including commissioners
- Experience managing budgets and delivering cost-effective services
- Strong communication skills with the ability to influence and engage diverse audiences
- A values-driven approach, promoting equality, diversity and inclusion
- Understanding of Psychologically Informed Environments and Trauma Informed Care (desirable)
- Level 5 Diploma in Leadership for Health and Social Care (desirable)
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Operations Manager - Farringdon employer: MTVH
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to delivering high-quality services in the heart of Farringdon, employees benefit from a collaborative environment, opportunities for professional advancement, and the chance to make a meaningful impact on the lives of vulnerable individuals. Join us in our mission to provide affordable housing and support services while enjoying the advantages of working in a diverse and values-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Farringdon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with supported living. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your experience aligns with their mission of providing excellent, personalised services. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially around managing teams and driving performance. We want to hear about your successes and how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Metropolitan Thames Valley Housing.
We think you need these skills to ace Operations Manager - Farringdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing supported housing and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supported housing and how you can contribute to our mission. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven performance and improved services in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and the specific needs of the clientele you'll be working with. Familiarise yourself with relevant laws, safeguarding practices, and the latest trends in the sector. This will show that you're not just interested in the role, but that you genuinely understand the challenges and responsibilities it entails.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead multi-site teams effectively. Prepare examples from your past experiences where you've successfully managed teams, driven performance, or implemented improvements. Highlight your ability to motivate and develop staff, as well as how you've handled any challenges that arose.
✨Build Relationships
Demonstrating your ability to build effective relationships with stakeholders is crucial. Think of instances where you've collaborated with commissioners or partners to achieve positive outcomes. Be ready to discuss how you approach relationship-building and what strategies you use to maintain strong connections.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and engage with the interviewers' questions. This will not only showcase your communication skills but also your ability to connect with diverse audiences.
