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- Tasks: Coordinate workspace services, ensuring exceptional and safe environments for all users.
- Company: MTVH, a forward-thinking organisation focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a high-achieving team and make a real impact on workspace quality.
- Qualifications: 2+ years in Facilities Management and a passion for customer service.
- Other info: Dynamic role with opportunities to travel and develop within the organisation.
The predicted salary is between 33494 - 35257 ÂŁ per year.
This position is suitable for MTVH's hybrid working policy.
Workspace Services are responsible for and committed to creating and maintaining MTVH’s exceptional, flexible and safe workspaces that inspire and motivate our customers to deliver the best for our residents. Delivering the highest levels of customer service and satisfaction is critical to the success of the role and embedded within our “One Team” culture. Your enthusiasm will be infectious, helping drive your team to achieve the highest standards. You’ll be joining a high achieving team recognised for offering great services and operating together as one team. You’ll have opportunities to grow within the organisation and within FM through our alignment with the IWFM and our own strategic roadmap of objectives focused upon becoming more sustainable.
Working across several sites in Nottingham and Derby, you’ll be responsible for the statutory compliance output, working closely with contractors and stakeholders to ensure accurate and timely reporting, while managing your contractor relationships to achieve best value for money. Under your guidance, the team will provide key day to day support for building users, including reception, post services and oversight of catering and cleaning. This is a busy and varied role where you’ll be line managing a team of four, reporting to the Regional Workspace Services Manager and be part of a larger national team, working towards common goals.
If this sounds like you, then we’d love to hear from you!
What you’ll need to succeed:
- Track record of commitment to customer service and delivery of continuous improvement.
- Have a minimum of 2 years’ experience working in Facilities Management.
- IWFM Membership or similar certification in Facilities Management desirable, though not essential.
- Experience of working in a multi tenanted environment.
- Experience in stakeholder and contractor management.
- Ability to travel between MTVH sites as required.
Key dates: First-round MS Teams interviews to be scheduled w/c 06 March and second-round in-person interviews will follow.
Workspace Services Coordinator in Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Services Coordinator in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out MTVH's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their 'One Team' culture.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for customers. We want to see that enthusiasm shine through!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at MTVH. Plus, it shows initiative and interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Workspace Services Coordinator in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Facilities Management and customer service. We want to see how your skills align with our mission to create exceptional workspaces!
Show Your Enthusiasm: Let your passion shine through! We love candidates who are excited about the role and can convey that enthusiasm in their written application. It’s all about that infectious energy we value at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you’d be a great fit for the Workspace Services Coordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with MTVH.
How to prepare for a job interview at MTVH
✨Know Your Customer Service Stuff
Since this role is all about delivering top-notch customer service, brush up on your past experiences where you’ve gone above and beyond for customers. Be ready to share specific examples that highlight your commitment to continuous improvement and how you’ve made a positive impact in previous roles.
✨Familiarise Yourself with Facilities Management
With at least 2 years of experience in Facilities Management required, make sure you can discuss relevant projects or challenges you've faced. If you have IWFM Membership or similar certifications, mention them! It shows you're serious about your profession and keeps you ahead of the game.
✨Show Off Your Team Spirit
This position involves line managing a team, so be prepared to talk about your leadership style. Share examples of how you’ve motivated a team or resolved conflicts. Highlighting your ability to work as part of a 'One Team' culture will resonate well with the interviewers.
✨Prepare for Stakeholder Management Questions
Since you'll be working closely with contractors and stakeholders, think of instances where you successfully managed relationships. Be ready to discuss how you ensure compliance and achieve best value for money, as these are key aspects of the role.