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- Tasks: Support our service charge teams with administrative tasks and customer enquiries.
- Company: Join a dynamic team in a leading organisation focused on customer service.
- Benefits: Competitive salary, flexible working options, and opportunities for career growth.
- Other info: Work in a collaborative environment with a focus on professional development.
- Why this job: Make a difference by ensuring excellent service delivery and customer satisfaction.
- Qualifications: Customer service experience, attention to detail, and strong IT skills.
The predicted salary is between 30983 - 32613 £ per year.
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Salary Banding: London £30,983 - £32,613; Nottingham £26,887 - £28,303
Hours: 37.5hrs per week - Permanent - This role is also eligible for our smarter working policy.
Our Service Charge Team Assistants report into our Service Charge Team Managers to provide administrative support to our busy service charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the service charge team will be instrumental in helping them achieve their targets. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.
Duties to include:
- Respond to customer enquiries in all aspects of service charges in line with service expectations and key performance indicators
- Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure that processes are carried out effectively and in line with policy, procedure and legislation
- Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
- Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed
- Administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices
You must possess:
- Demonstrates a proactive can-do, problem-solving approach
- Previous customer service/administrative experience
- High level of attention to detail
- Ability to understand legal processes
- Ability to interpret financial information
- Ability to use a broad range of IT systems
- Ability to work collaboratively across Teams and Departments
Service Charge Administrator - London/Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Administrator - London/Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Charge Administrator - London/Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Administrator role. Highlight your previous customer service and administrative experience, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled customer enquiries or administrative tasks in the past.
Show Off Your IT Skills: Since this role involves using a broad range of IT systems, make sure to mention any relevant software or tools you’re familiar with. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Charge Administrator inside and out. Familiarise yourself with service charge processes, key performance indicators, and any relevant legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves engaging with customers and stakeholders, be ready to share examples of your previous customer service experiences. Think about times when you went above and beyond to solve a problem or improve a customer's experience. This will demonstrate your proactive, can-do attitude.
✨Be Detail-Oriented
Attention to detail is crucial for this role. During the interview, highlight your ability to manage multiple tasks while maintaining high standards. You could mention specific tools or methods you use to stay organised and ensure accuracy in your work.
✨Collaborate Like a Pro
This job requires working closely with various teams, so be prepared to discuss your teamwork skills. Share examples of how you've successfully collaborated with others in the past, whether it was resolving an issue or completing a project. This will show that you can contribute positively to the team dynamic.