Salesforce Product Manager - Nottingham or London

Our mission: MTVH is one of the UK’s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.

About the role: We’re looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you’ll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You’ll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience.

Aligned to our new MTVH 2030 Strategy, we have an ambitious multiyear plan to roll-out Salesforce across MTVH. You’ll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes.

You’ll be focussing on developing Salesforce solutions for our property services, helping us improve the management and safety of our homes, through to enabling customers to self-serve for repairs to their home; powered by Salesforce’s business process and workforce management capabilities.

Your responsibilities: You’ll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you’ll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers.

Supported by our Digital Product Managers, you’ll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce. Working in an agile, multi-disciplinary project team, you’ll lead the delivery of the Salesforce roadmap of work. You’ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech leads to refine user stories required to deliver solutions. Working in 2 week sprints, you’ll lead the teams rituals to deliver the product backlog.

You’ll work closely with the System Trainers to plan for the delivery of solutions, including communications, training, adoption and benefits realisation. You’ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio.

What you'll need to succeed: You have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions. You are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers. You are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development. You can question the status quo and are able to influence, plan and deliver change within a service area. You are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries.

Key dates: Initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation.