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For Companies At a Glance
- Tasks: Lead a team managing repairs and ensuring top-notch service across Nottingham.
- Company: Join a reputable social housing organisation committed to quality and community.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives by improving their living conditions.
- Qualifications: Strong leadership skills and experience in repairs management essential.
- Other info: Dynamic role with opportunities for growth and impact in the community.
The predicted salary is between 47000 - 62000 £ per year.
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in Nottingham/East Midlands.
What you'll need to succeed:
- You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI’s.
- Strong leadership skills and background in managing a multifaceted repairs team.
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Experience of Contract/Project Management (essential).
- Experience of working in Social Housing, Building Surveying, or a regulated field.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- Budget management – adhering to budget set and managing expectations.
- Strong Leadership skills and the ability to manage a varied and demanding workforce.
- A self-starter who isn’t afraid of challenge.
- Must have car and business insurance.
Desirable:
- Housing Experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
Regional Repairs Manager (Disrepair) - Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Repairs Manager (Disrepair) - Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in managing repairs and customer service. Practice common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your fit for the Regional Repairs Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Regional Repairs Manager (Disrepair) - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Repairs Manager role. Highlight your experience in managing repairs teams and any relevant project management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your leadership skills and experience in disrepair cases. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it’s through your writing style or how you present your experiences, we want to see that you can engage with different stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair management and the specific challenges faced in social housing. Familiarise yourself with relevant legislation and best practices, as well as the company's approach to repairs and customer service.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams. Think about times when you've successfully led a project or improved team performance, and be ready to discuss these during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to managing repairs and dealing with customers. Practice how you would handle complaints or complex repair cases, demonstrating your problem-solving skills and ability to communicate effectively.
✨Highlight Your Attention to Detail
Since this role involves accurate record-keeping and reporting, be prepared to discuss how you ensure precision in your work. Share specific examples of how your attention to detail has positively impacted previous projects or teams.
