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- Tasks: Lead a team to create inspiring and safe workspaces across multiple sites.
- Company: Join MTVH, a forward-thinking organisation committed to exceptional workspace services.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a high-achieving team with excellent career development opportunities.
- Why this job: Make a real impact on workspace quality and customer satisfaction in a dynamic environment.
- Qualifications: 2+ years in Facilities Management and a passion for customer service.
The predicted salary is between 33494 - 35257 £ per year.
Workspace Services are responsible for and committed to creating and maintaining MTVH’s exceptional, flexible and safe workspaces that inspire and motivate our customers to deliver the best for our residents. Delivering the highest levels of customer service and satisfaction is critical to the success of the role and embedded within our “One Team” culture. Your enthusiasm will be infectious, helping drive your team to achieve the highest standards. You’ll be joining a high achieving team recognised for offering great services and operating together as one team. You’ll have opportunities to grow within the organisation and within FM through our alignment with the IWFM and our own strategic roadmap of objectives focused upon becoming more sustainable.
Working across several sites in Nottingham and Derby, you’ll be responsible for the statutory compliance output, working closely with contractors and stakeholders to ensure accurate and timely reporting, while managing your contractor relationships to achieve best value for money. Under your guidance, the team will provide key day to day support for building users, including reception, post services and oversight of catering and cleaning. This is a busy and varied role where you’ll be line managing a team of four, reporting to the Regional Workspace Services Manager and be part of a larger national team, working towards common goals.
If this sounds like you, then we’d love to hear from you!
What you’ll need to succeed:
- Track record of commitment to customer service and delivery of continuous improvement.
- Have a minimum of 2 years’ experience working in Facilities Management.
- IWFM Membership or similar certification in Facilities Management desirable, though not essential.
- Experience of working in a multi tenanted environment.
- Experience in stakeholder and contractor management.
- Ability to travel between MTVH sites as required.
Key dates: First-round MS Teams interviews to be scheduled w/c 06 March and second-round in-person interviews will follow.
Hybrid Facilities Coordinator — Multi-Site Workspace Lead in Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Facilities Coordinator — Multi-Site Workspace Lead in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTVH and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their 'One Team' culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role, especially your customer service skills and facilities management background.
✨Tip Number 3
Show off your enthusiasm! During the interview, let your passion for creating inspiring workspaces shine through. Share examples of how you've improved customer satisfaction in previous roles to demonstrate your commitment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hybrid Facilities Coordinator — Multi-Site Workspace Lead in Nottingham
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your commitment to customer service in your application. We want to see how you've gone above and beyond to deliver exceptional experiences, as this is key to our 'One Team' culture.
Tailor Your Experience: When detailing your experience, focus on your time in Facilities Management and any relevant roles. We love seeing how your background aligns with the responsibilities of the Hybrid Facilities Coordinator position, so don’t hold back!
Be Clear About Your Skills: List out your skills related to stakeholder and contractor management clearly. We’re looking for someone who can manage relationships effectively, so make sure we can see that in your written application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at MTVH
✨Know Your Workspace Services
Familiarise yourself with MTVH's approach to workspace services. Understand their commitment to creating flexible and safe workspaces, and be ready to discuss how your experience aligns with their goals of customer satisfaction and continuous improvement.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your track record in delivering exceptional customer service. Think about specific situations where you went above and beyond to meet client needs, as this role is all about inspiring and motivating others.
✨Demonstrate Your Management Experience
Since you'll be line managing a team, be ready to talk about your leadership style and how you've successfully managed teams in the past. Share insights on how you foster collaboration and drive performance within a team setting.
✨Prepare for Stakeholder Engagement
Brush up on your stakeholder management skills. Be prepared to discuss how you've effectively worked with contractors and other stakeholders in previous roles, ensuring compliance and achieving best value for money.