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- Tasks: Handle complex complaints and enquiries while collaborating with the Customer Care Team.
- Company: A reputable housing association in Nottingham focused on customer satisfaction.
- Benefits: Hybrid working, enhanced pension contributions, and generous annual leave.
- Why this job: Engage with senior executives and make a real difference in customer experience.
- Qualifications: Strong organisational and communication skills with experience in dispute resolution.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A housing association in Nottingham is seeking a Complaint Specialist to address complex complaints and enquiries. You will engage directly with senior executives and external stakeholders while collaborating with the Customer Care Team for satisfactory resolutions.
Ideal candidates are experienced in resolving disputes with strong organisational and communication skills.
This role offers hybrid working possibilities and a comprehensive benefits package, including enhanced pension contributions and generous annual leave.
Hybrid Complaints & Customer Experience Specialist in Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Complaints & Customer Experience Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle complex complaints and what strategies you’d use to engage with senior executives. Practising your responses can really boost your confidence.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience. Use examples that highlight your ability to resolve disputes effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that role, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Hybrid Complaints & Customer Experience Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hybrid Complaints & Customer Experience Specialist role. Highlight your experience in resolving disputes and your strong communication skills, as these are key for us.
Showcase Your Experience: When detailing your past roles, focus on specific examples where you've successfully handled complex complaints or enquiries. We love seeing how you've made a difference in previous positions!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Before the interview, make sure you understand the housing association's mission and values. Familiarise yourself with common complaints in the sector and think about how you would handle them. This shows that you're not just interested in the role but also in making a positive impact.
✨Showcase Your Communication Skills
Since this role involves engaging with senior executives and external stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of past experiences where your communication skills helped resolve disputes or improve customer satisfaction.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple complaints and enquiries simultaneously. Share specific strategies or tools you use to stay organised, as this will highlight your ability to handle the complexities of the role effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the types of complaints you might encounter, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
