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- Tasks: Manage Home Ownership accounts in arrears through calls and emails.
- Company: Reputable housing association based in Beeston, Nottingham.
- Benefits: Competitive salary, flexible office days, and a supportive work environment.
- Why this job: Make a difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and experience in collections required.
- Other info: 12-month fixed-term contract with rotating shift patterns.
The predicted salary is between 29025 - 30553 £ per year.
A housing association is looking for a Customer Accounts Advisor (Collections Officer) based in Beeston, Nottingham. The role requires excellent communication skills and experience in handling collections. You will manage Home Ownership accounts in arrears, engaging with customers mainly via calls and emails. This position is office-based for two days a week, with rotating shift patterns. The salary ranges from £29,025 to £30,553 for a 12-month fixed-term contract, 37.5 hours per week.
Home Ownership Collections Advisor — 12-month FTC in Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Collections Advisor — 12-month FTC in Nottingham
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Brush up on your communication skills and be ready to discuss how you've handled collections in the past. We want to see you shine!
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family, focusing on common questions for a Customer Accounts Advisor. This will help you feel more confident and prepared when it’s your turn to impress.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the company. Think about what you want to know about the team dynamics or the challenges they face in collections.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Home Ownership Collections Advisor — 12-month FTC in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling collections and excellent communication skills. We want to see how your background aligns with the role of a Customer Accounts Advisor.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful.
Showcase Relevant Experience: When filling out your application, emphasise any previous roles where you've managed accounts in arrears or dealt with customer queries. We love seeing real examples of your skills in action!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you understand the role of a Home Ownership Collections Advisor inside out. Familiarise yourself with common challenges in collections and how to handle them. This will show that you're not just interested in the job, but that you’re prepared for it.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Role-play potential scenarios with a friend or family member, focusing on how to engage customers effectively and empathetically, especially when discussing sensitive topics like arrears.
✨Prepare Questions
Have a few thoughtful questions ready to ask during the interview. This could be about the team dynamics, the tools they use for managing accounts, or how success is measured in the role. It shows you’re genuinely interested and engaged.
✨Dress the Part
Even though the role is office-based, first impressions matter. Dress smartly for the interview to convey professionalism. It doesn’t have to be overly formal, but looking polished can help set a positive tone for the conversation.