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- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a dynamic team at Metropolitan Thames Valley Housing.
- Benefits: Enjoy 28 days leave, health support, and flexible working options.
- Why this job: Make a meaningful impact in a collaborative and innovative environment.
- Qualifications: Passion for learning and excellent communication skills are key.
- Other info: Career progression opportunities and a supportive workplace culture.
The predicted salary is between 28044 - 29519 £ per year.
This role is a permanent position based on a 37.5-hour week with a salary range of £28,044 - £29,519, dependent upon experience. The location is Beeston, NG9 1LA, with free parking subject to availability. The office is a 10-minute walk from Beeston Train Station.
Join our team and shape your future! We are searching for passionate, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow through ongoing training and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You will receive full, comprehensive training to set you up for success.
About the Role
In this role, you will support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment. Coverage across core business hours is essential for this role, and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once fully trained, you will have the flexibility to work remotely when based on a 10am–6pm shift.
Who We’re Looking For
- Motivated self-starters with a passion for learning and a can-do attitude.
- Team players who thrive in a supportive, fast-paced environment.
- Excellent communicators with an innovative approach to problem solving.
- Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!
Ready to Apply?
If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team.
What’s in it for you?
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
- 2 volunteering days per year for things like helping out in local communities.
- An additional ‘Beliefs day’ once a year to have an extra day off.
- Supported family friendly approach with extended parental leave.
- Enhanced pension with matched contributions of up to 9%.
- Option to buy or sell up to 5 days annual leave per year.
- Life assurance cover 3 x your salary.
- Cycle2work scheme.
- Hybrid Working - Dependent on job role and department.
- Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
- Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan.
- Access to extensive learning and training opportunities with Wisebox platform.
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
- Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.
About Us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document.
Our Promise
Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others’ wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.
Customer Service Advisor in Nottingham employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MTVH. Understand their values and mission, and think about how your own experiences align with them. This will show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be an excellent communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your problem-solving approach.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like property services, being adaptable is key. Think of examples from your past where you've had to think on your feet or adjust to new situations, and be ready to share those during your interview.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll ensure that your CV and cover letter are seen by the right people. Plus, it’s super easy!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MTVH
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Advisor role thoroughly. Familiarise yourself with the key responsibilities, such as handling property repair queries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated in past roles or situations. Think about times when you resolved issues or helped customers, and be ready to share these stories during your interview.
✨Demonstrate Adaptability
This role requires adaptability in a fast-paced environment. Be prepared to discuss how you've handled changing situations or unexpected challenges in previous jobs. Highlight your ability to stay calm under pressure and your willingness to learn new things.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the training process, team dynamics, or opportunities for career progression. It’s a great way to demonstrate your enthusiasm and commitment to joining their team.
