At a Glance
- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: Join Metropolitan Thames Valley Housing, a leader in affordable housing.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Flexible part-time or full-time roles available with great team support.
- Why this job: Make a real difference by helping improve services for thousands of customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24785 - 25720 £ per year.
Customer Insight Call Interviewer in Beeston, Nottingham. Full-time (37.5 hours) or part-time positions (15-22.5 hours per week) available. Salary: £24,785 - £25,720 (pro-rata for part-time). This permanent position is part of the Corporate Services Directorate in the Strategy, Projects and Performance Team.
About us: Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and care and support services. We employ over 1,900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role involves engaging with customers across several communication channels to gather feedback on the services provided by MTVH. Exceptional communication skills and a commitment to outstanding customer service are essential. You will create an impartial environment that encourages customers to share their thoughts openly, instilling confidence that their feedback will drive improvements to our services.
Through your efforts, you will enhance the overall customer experience and foster a culture of continuous improvement. As a team player, you will manage your own workload and utilise key customer response times to maximise survey response rates, enabling the team to meet target requirements.
What you'll need to succeed:
- Able to cultivate trust with customers and create an open and honest environment for sharing experiences and feedback.
- Excellent customer support skills and the ability to handle challenging situations effectively.
- Self-motivated and able to take ownership of achieving team objectives and targets.
- A real team player with a can-do attitude.
- Strong interpersonal skills to establish credibility and build relationships quickly.
- Excellent communication skills with the ability to simplify complex information and adjust delivery style according to the audience.
- Able to prioritise tasks while remaining supportive of changing demands.
- Desirable: GCSE English/Maths or equivalent.
- Ability to speak and write English clearly and correctly.
- Good level of computer literacy, including proficiency in office applications and web-based browsers.
- Exceptional record-keeping skills and strong attention to detail.
- Ability to identify cases requiring additional support and escalate them appropriately.
Key dates: In-person interviews will be scheduled for the week commencing Monday 08 June.
Customer Insight - Call Interviewer - Nottingham employer: MTVH
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options available for the Customer Insight Call Interviewer role in Nottingham, employees can enjoy a healthy work-life balance while contributing to meaningful projects that enhance customer experiences. The company fosters a collaborative environment where team members are encouraged to grow professionally, making it an ideal place for those seeking rewarding employment in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight - Call Interviewer - Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metropolitan Thames Valley Housing. Understand their mission and values, and think about how your skills as a Customer Insight Call Interviewer can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on showcasing your exceptional communication skills and how you can create that open environment for customers to share their feedback.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully handled challenging customer interactions or improved customer experiences. This will show your potential employer that you’re the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at MTVH. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Insight - Call Interviewer - Nottingham
Some tips for your application 🫡
Be Clear and Concise:When writing your application, keep it straightforward. We want to see your skills and experiences without any fluff. Make sure you highlight how your background aligns with the role of Customer Insight Call Interviewer.
Show Your Passion for Customer Service:Let us know why you’re excited about this role! Share examples of how you've gone above and beyond for customers in the past. We love candidates who genuinely care about making a difference.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific requirements of the job. Mention your ability to create an open environment for feedback, as that’s key for us.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at MTVH
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Thames Valley Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Insight Call Interviewer, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and how they relate to the job.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle challenging situations and build trust with customers. Think of specific examples from your past experiences where you successfully navigated difficult conversations or provided exceptional customer service.
✨Show Your Team Spirit
This role requires a strong team player mentality. Be ready to discuss how you've collaborated with others in previous roles. Highlight your can-do attitude and willingness to support your colleagues, as this will resonate well with the interviewers.
