At a Glance
- Tasks: Engage with customers to manage accounts and resolve challenges with empathy.
- Company: Join MTVH, a supportive team focused on exceptional customer experiences.
- Benefits: Competitive salary, flexible shifts, and a chance to make a real difference.
- Other info: Office-based role with a dynamic team and growth opportunities.
- Why this job: Help others while developing your skills in a meaningful role.
- Qualifications: Strong communication skills and experience in collections preferred.
The predicted salary is between 29025 - 30553 £ per year.
- Collections Officer known in-house as a Customer Accounts Advisor
- Beeston, Nottingham NG9 1LA
- 12 Month FTC contract based on 37.5hrs per week
- Join MTVH as a Customer Accounts Advisor (Home Ownership) – Beeston, Nottingham
Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team on a fixed term basis for 12 months.
If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
As a Customer Accounts Advisor, you will
- Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction.
- Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations.
Key Responsibilities
- Engage with customers primarily via outbound calls, as well as email and letters.
- Prevent and reduce arrears by providing information, support, and negotiating payment arrangements.
- Signpost customers to external funding where applicable.
- Assist residents with welfare benefits queries to help maximize their income.
- Collaborate with internal teams and external agencies to resolve issues and enhance resident support.
- Follow the debt recovery process, including legal proceedings when necessary.
- What You’ll Need to Succeed
- Excellent communication and negotiation skills.
- Proven experience in collections.
- Strong knowledge of Homeownership tenure; understanding of Social Housing is desirable.
- Ability to manage your caseload independently and work collaboratively within a team.
- Attention to detail and a process-driven approach.
- Empathy, sound judgment, and the ability to assess and decide on the best course of action for each case.
- Prior knowledge of welfare benefits and experience in collections or social housing is advantageous.
- Working Arrangements
- Office-based in Beeston two days per week (alternating), with shifts between 8am – 6pm, Monday to Friday.
- Rotas and shift patterns provided at least four weeks in advance.
- #J-18808-Ljbffr
Collections Officer in Nottingham employer: MTVH
As an Electrician at our Clapham Park location, you will join a supportive and dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we are committed to fostering a rewarding environment for our team. Our focus on social housing means your work will have a meaningful impact on the community, making this an excellent opportunity for those seeking both personal and professional fulfilment.
