Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Service Charge Team with administrative tasks and customer inquiries.
- Company: Dynamic organisation focused on delivering quality service to customers.
- Benefits: Competitive salary, flexible working policy, and opportunities for career growth.
- Other info: Permanent role with a vibrant work culture in London or Nottingham.
- Why this job: Join a collaborative team and make a difference in customer experiences.
- Qualifications: Customer service experience, attention to detail, and strong IT skills.
The predicted salary is between 30983 - 32613 £ per year.
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Salary Banding: London £30,983 - £32,613; Nottingham £26,887 - £28,303
Hours: 37.5hrs per week - Permanent - This role is also eligible for our smarter working policy.
Our Service Charge Team Assistants report into our Service Charge Team Managers to provide administrative support to our busy service charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the service charge team will be instrumental in helping them achieve their targets. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.
Duties to include:
- Respond to customer enquiries in all aspects of service charges in line with service expectations and key performance indicators
- Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure that processes are carried out effectively and in line with policy, procedure and legislation
- Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
- Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed appropriately
- General administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices
You must possess:
- Demonstrates a proactive can-do, problem-solving approach
- Previous customer service/administrative experience
- High level of attention to detail
- Ability to understand legal processes
- Ability to interpret financial information
- Ability to use a broad range of IT systems
- Ability to work collaboratively across Teams and Departments
Service Charge Administrator in London employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for service charge roles. We recommend practising your answers with a friend to boost your confidence and ensure you highlight your customer service skills.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experience where you tackled challenges head-on, especially in customer service or administrative tasks.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Charge Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Administrator role. Highlight any relevant experience in customer service or administration, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled customer inquiries or administrative tasks in the past.
Show Off Your IT Skills: Since you'll be using a range of IT systems, make sure to mention any relevant software or tools you’re familiar with. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you understand the ins and outs of service charges and the role of a Service Charge Administrator. Brush up on relevant legislation and processes, as well as any specific software or IT systems mentioned in the job description. This will show that you're not just interested, but also knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves engaging with customers and stakeholders, be ready to share examples of your previous customer service experience. Think about times when you went above and beyond to solve a problem or improve a customer's experience. This will highlight your proactive, can-do attitude.
✨Attention to Detail is Key
Given the nature of the role, it's crucial to demonstrate your high level of attention to detail. Prepare to discuss how you've managed tasks that require precision, such as processing invoices or handling sensitive information. You might even want to bring along examples of your work if applicable!
✨Collaboration is Essential
This position requires working closely with various teams and departments. Be prepared to talk about your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, and emphasise your ability to communicate effectively with different stakeholders.