At a Glance
- Tasks: Lead a dynamic team to deliver exceptional workspace services and improve customer satisfaction.
- Company: Join a motivated team at MTVH, focused on service excellence and continuous improvement.
- Benefits: Competitive salary, opportunities for professional growth, and a supportive work environment.
- Other info: Regular travel between London and Nottingham/Derby with excellent career advancement opportunities.
- Why this job: Make a real impact in creating thriving workspaces while developing your leadership skills.
- Qualifications: 5+ years in facilities management, strong customer service focus, and leadership experience.
The predicted salary is between 47274 - 51753 £ per year.
Permanent, Full-time position (37.5 hours)
Beeston, Nottingham: £47,274 - £49,762
London: £48,976 - £51,553
In your new role as Regional Workspace Services Manager (formerly Regional Facilities Manager) you’ll report into the Head of Workspace Services and be joining a highly motivated customer‑focused team. Acting as a role model, you will deliver service excellence, owning the customer interface, forming meaningful stakeholder relationships while empowering a momentum of continuous improvement and colleague development in an enthusiastic and dynamic ‘One’ team spirit.
Maintaining and, where possible, exceeding KPIs in areas such as statutory compliance and health and safety is considered fundamental, while your ability to collaborate with your peers and colleagues will help shape how you contribute to providing an environment for colleagues to thrive.
This post requires regular travel between MTVH sites based in London and Nottingham/Derby.
What you'll need to succeed:
- Track record of commitment to customer service and delivery of continuous improvement.
- 5+ years facilities management or similarly related experience.
- Working toward or part-qualified professional status, and have a certificate level of qualification as a minimum.
- Leadership and people management experience.
- Demonstrable problem‑solving and solution‑oriented experience within similar sized portfolio.
- NEBOSH or IOSH qualification.
- Experience in the housing sector is desirable though not essential.
If you're interested in this role, take a look at the attached job description for more details and if it's the ideal job for you, click “apply now” to complete a full application. Alternatively, you can contact to discuss the role in more detail.
Regional Workspace Services Manager in London employer: MTVH
As a Regional Workspace Services Manager at MTVH, you will be part of a vibrant and customer-focused team dedicated to service excellence and continuous improvement. Our supportive work culture fosters collaboration and empowers employees to develop their skills, ensuring that you thrive in your role while enjoying competitive benefits and opportunities for professional growth. With locations in both Beeston and London, you will experience a dynamic environment that values your contributions and encourages a strong sense of community among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Workspace Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Regional Workspace Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about customer service and continuous improvement, think of examples from your past experiences that showcase your commitment to these areas. We want to see you shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team and contributing to a thriving workspace environment.
We think you need these skills to ace Regional Workspace Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service commitment and any relevant facilities management experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regional Workspace Services Manager role. Share specific examples of how you've delivered service excellence and continuous improvement in previous roles.
Showcase Your Leadership Skills:Since this role involves leadership and people management, be sure to include examples of how you've successfully led teams or projects. We love to see how you empower others and foster a collaborative environment!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Regional Workspace Services Manager. Brush up on your knowledge of facilities management, customer service excellence, and continuous improvement strategies. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Leadership Skills
Since this role involves leadership and people management, prepare to share instances where you've led a team or project. Think about how you’ve motivated others, resolved conflicts, or driven change. This is your chance to demonstrate your ability to empower colleagues and foster a collaborative environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Prepare for scenarios related to health and safety compliance or stakeholder management. Practising your responses can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific KPIs they focus on. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
