At a Glance
- Tasks: Lead a team managing disrepair and complex repairs in North London.
- Company: Join MTVH, a leader in social housing with a focus on community.
- Benefits: Enjoy a competitive salary, hybrid working, and career development opportunities.
- Other info: Dynamic role with a commitment to continuous improvement and customer satisfaction.
- Why this job: Make a real difference in people's lives through effective property management.
- Qualifications: Strong leadership and project management experience in social housing or related fields.
The predicted salary is between 59983 - 63139 € per year.
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.
What you'll need to succeed:
- Manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.
- Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPIs.
- Strong leadership skills and background in managing a multifaceted repairs team.
- Management of disrepair cases with experience presenting as an expert witness in disrepair hearings.
- Experience of Contract/Project Management (essential).
- Experience of working in Social Housing, Building Surveying, or a regulated field.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- Budget management adhering to budget set and managing expectations.
- Strong Leadership skills and the ability to manage a varied and demanding workforce.
- A self-starter who isn't afraid of challenge.
- Must have car and business insurance.
Desirable:
- Housing Experience or working in a related field.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
Regional Disrepair Manager - Southgate, London employer: MTVH
MTVH is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that supports work-life balance. With a strong focus on leadership development and a commitment to continuous improvement, employees are empowered to make a meaningful impact in the community while enjoying a collaborative and inclusive work culture. Located in Southgate, London, this role provides the unique opportunity to engage with diverse stakeholders and contribute to the delivery of high-quality housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Disrepair Manager - Southgate, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with what they’re looking for. This will help you stand out and show that you’re genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Disrepair Manager - Southgate, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Disrepair Manager role. Highlight your experience in managing repairs teams and dealing with disrepair cases. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your leadership skills and experience in social housing that align with our needs.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it’s through your writing style or how you present your experiences, let us see your strong communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on your knowledge of disrepair management and the specific responsibilities of a Regional Property Manager. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any relevant legislation or best practices in social housing.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing diverse teams and complex repair projects. Think about times when you've successfully led a team through challenges or improved processes, and be ready to share these stories during the interview.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Be prepared to discuss how you manage relationships with contractors and stakeholders, and how you ensure transparency and customer satisfaction in your service delivery.
✨Bring Data to the Table
Be ready to talk about your experience with record keeping and reporting. Highlight any instances where you've used data to drive improvements or make informed decisions. This will show that you have the attention to detail and analytical skills needed for the role.
