At a Glance
- Tasks: Lead property services, ensuring high-quality delivery and resident satisfaction across regions.
- Company: Join one of the UK's largest housing associations dedicated to providing homes for all.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to innovation and excellence in housing.
- Why this job: Make a real difference in people's lives by improving housing services and community well-being.
- Qualifications: Extensive leadership experience in property services and a passion for customer-focused outcomes.
The predicted salary is between 80000 - 100000 € per year.
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high-performing, resident-focused property services at scale. Metropolitan Thames Valley Housing (MTVH) is one of the UK’s largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
We are seeking an experienced, values-led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident-focused services across our national portfolio.
The role:
- Reporting to the Executive Director of Property, the Director of Property Services provides strategic and operational leadership for Property Services across MTVH.
- The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high-performing, resident-focused and deliver value for money.
- This is a senior leadership role with significant influence across the organisation.
- You will provide visible leadership to large, multidisciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery (Metworks), Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined-up outcomes.
- A key focus of the role is regulatory readiness, including leadership of MTVH’s approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.
Key responsibilities:
- Provide strategic and operational leadership across Property Services, ensuring consistent, high-quality delivery across regions.
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery.
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH’s corporate strategy.
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building-related regulation.
- Lead MTVH’s approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners.
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers.
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board.
- Embed a positive, inclusive and performance-focused culture, developing talent and building sustainable leadership capability.
About you:
You will be a credible senior leader with:
- Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment.
- A proven track record of driving service improvement, transformation and improved customer outcomes.
- Strong commercial, contract and health and safety capability across building services and repairs delivery.
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account.
Director Of Property Services - London/Nottingham employer: MTVH
Metropolitan Thames Valley Housing (MTVH) is an exceptional employer, dedicated to fostering a culture of collaboration and care while providing meaningful opportunities for professional growth. With a commitment to delivering high-quality, resident-focused services across a diverse portfolio, employees benefit from competitive salaries, comprehensive benefits, and the chance to make a real impact in the community. Working from either London or Nottingham, you will be part of a dynamic team that values innovation and inclusivity, ensuring that everyone has a home and the opportunity to live well.
StudySmarter Expert Advice🤫
We think this is how you could land Director Of Property Services - London/Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Director role. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for interviews by researching MTVH's values and recent projects. Show us how your experience aligns with their mission of providing high-quality, resident-focused services. Tailor your responses to highlight your leadership skills and commitment to compliance.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We want to see your application and help you showcase your skills directly to the hiring team. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Director Of Property Services - London/Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Director of Property Services role. Highlight your experience in property services, repairs, and maintenance, and don’t forget to showcase your leadership skills. We want to see how you’ve driven service improvement and customer satisfaction in your previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with ours at MTVH. Share specific examples of your achievements that demonstrate your ability to lead high-performing teams and deliver resident-focused services.
Showcase Your Leadership Style:In your application, let us know about your leadership style and how you’ve built inclusive, performance-focused cultures in your past roles. We’re looking for someone who can inspire and develop talent, so share any relevant experiences that highlight your approach to leadership.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at MTVH
✨Know the Company Inside Out
Before your interview, make sure you research Metropolitan Thames Valley Housing thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the senior nature of the Director of Property Services role, expect scenario-based questions that assess your leadership and problem-solving skills. Think of specific examples from your past experiences where you've successfully led teams or improved services, especially in property management.
✨Showcase Your Strategic Vision
Be ready to discuss your strategic approach to property services. Highlight how you would align with MTVH's goal of delivering high-quality, resident-focused services. Prepare to share your ideas on improving operational performance and customer satisfaction.
✨Demonstrate Your Leadership Style
As a senior leader, your ability to inspire and manage diverse teams is crucial. Be prepared to talk about your leadership style and how you foster a positive, inclusive culture. Share examples of how you've developed talent and built sustainable leadership capabilities in your previous roles.
