At a Glance
- Tasks: Support communities by conducting home visits and resolving customer challenges.
- Company: MTVH, a community-focused organisation making a real difference.
- Benefits: Competitive salary, supportive team, and opportunities for personal development.
- Other info: Dynamic role with travel across North/East London and flexible working hours.
- Why this job: Make a positive impact in people's lives while developing your skills.
- Qualifications: Knowledge of debt recovery and strong communication skills required.
The predicted salary is between 40447 - 42575 £ per year.
Location: Covering North/East London - Office Base Canalside, E2 8AX
Contract Type: 12 Month FTC - Covering Maternity Leave
Salary Banding: £40,447 - £42,575
Join MTVH as a Customer Accounts Advisor Specialist. Are you passionate about supporting communities and making a real difference in people’s lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at our London offices (Canalside or Farringdon). You’ll cover a large geographic area, travelling regularly to areas in North and East London, as well as parts of Hertfordshire, Chelmsford and other regions. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
As a Customer Accounts Specialist, your key responsibilities will be:
- Delivering high-quality, customer-focused income collection and enforcement services
- Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings
- Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit)
- Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection
- Maintaining accurate records and adhering to MTVH policies, procedures, and quality standards
What You’ll Need to Succeed:
- Good knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefits
- Experience managing cases through legal processes
- Strong negotiation, communication, and listening skills
- Ability to work independently, manage a high-volume workload, and perform under pressure
- High attention to detail and a problem-solving approach
- Understanding of GDPR requirements and a commitment to confidentiality
- Personal resilience, self-confidence, and determination
- Commitment to continuous improvement and personal development
- Good working knowledge of MS Office
- Willingness to work outside standard hours when required
- Full driving licence, access to your own vehicle, and business car insurance
Working Arrangements:
- Monday–Friday, 08:00–18:00 (contracted up to 20:00), occasional Saturdays 09:00–17:00
- Occasional office attendance required at either our Cambridge, Nottingham or London offices
To meet our commitment to providing safe, high quality services to our customers we will complete a basic level background check with the Disclosure and Barring Service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Specialist in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like MTVH.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like MTVH. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Accounts Specialist in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to MTVH.
How to prepare for a job interview at MTVH
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in MTVH's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services MTVH offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
