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- Tasks: Lead investigations into anti-social behaviour and tenancy fraud, resolving complex community issues.
- Company: MTVH, dedicated to creating safer communities and supporting residents.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while tackling challenging social issues.
- Qualifications: Experience in ASB management and strong communication skills are essential.
- Other info: Dynamic role with daily challenges and the chance to collaborate with law enforcement.
The predicted salary is between 41236 - 43406 £ per year.
This role is known internally as a "Tenancy Enforcement Lead". It is a full-time, permanent post based on a 37.5-hour working week.
Salary Banding Range:
- London Region - £41,236 - £43,406
- Nottingham/Midlands Region - £37,146 - £39,101
Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for a confident problem solver to take the lead on tackling anti-social behaviour and supporting lease enforcement. You will take on a pivotal role providing specialist knowledge and expert advice, ensuring the enforcement action is proportionate, effective, and in line with legal requirements.
A key part of your role will be overseeing day-to-day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home-based; however, travel will be required to support case management or attend legal proceedings in line with business requirements.
Each case will present specific challenges, and an effective individual using appropriate skills to manage cases sensitively and efficiently is required.
About the Role:
In this challenging yet rewarding position, you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, Tenancy Fraud Team, and managing agents/3rd parties by managing high-level anti-social behaviour (ASB) cases, investigating lease fraud, and enforcing lease conditions across our national portfolio. This role isn’t just about enforcement—it’s about helping residents build sustainable lives and addressing complex issues which could include gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change.
Key Responsibilities:
- Leading investigations into lease fraud and handling high-level ASB cases.
- Investigating reports, gathering evidence, and taking decisive action to resolve issues, from noisy neighbours to serious lease breaches.
- Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
- Providing specialist knowledge and guidance to support the continued learning of colleagues for positive customer outcomes through a mentoring approach.
- Conducting regular reviews of ASB cases with Local Housing Managers to support compliance and providing strategic guidance for swift positive outcomes.
- Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.
What You Need to Succeed:
- Experience in ASB management, safeguarding, and tenancy fraud investigations.
- Understanding of housing and enforcement legislation.
- Ability to manage a demanding workload.
- Proven ability to handle high-pressure situations with confidence and professionalism.
- Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
- A passion for creating safer, stronger communities and a determination to make a tangible impact.
- Collaborative approach to work across key teams to support successful case outcomes.
Applications from backgrounds such as the Police, Probation, Housing, and Enforcement Agencies would be desirable due to cross-transferable skill sets.
Why Join Us?
This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.
To meet our commitment to providing safe, high-quality services to our customers, we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.
ASB Officer in London employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and enforcement sectors, especially those who have experience with ASB management. Attend local community events or online webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and ASB management. Think of real-life examples where you've tackled similar challenges, as this will show your problem-solving skills and passion for creating safer communities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace ASB Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ASB management and tenancy fraud investigations. We want to see how your skills align with the role of Tenancy Enforcement Lead, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for confident problem solvers who can handle high-pressure situations, so let us know how you’ve made a tangible impact in your previous roles.
Highlight Your Communication Skills: Since this role involves delicate conversations with residents and stakeholders, make sure to emphasise your exceptional communication skills. Share instances where you’ve successfully navigated sensitive discussions or built strong networks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to create safer communities!
How to prepare for a job interview at MTVH
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of anti-social behaviour legislation and tenancy enforcement. Familiarise yourself with common issues like lease fraud and how to handle them effectively. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled challenging situations. Whether it’s dealing with noisy neighbours or complex lease breaches, having specific stories ready will demonstrate your ability to manage high-pressure scenarios with confidence.
✨Build Strong Connections
Highlight your experience in collaborating with external agencies like the Police or local councils. Discuss how you've built partnerships in the past to drive positive outcomes. This is crucial for the role, so showing that you can work well with others will set you apart.
✨Communicate with Empathy
Since this role involves sensitive conversations, practice how you would approach these discussions. Think about how to convey difficult messages while being supportive. Demonstrating exceptional communication skills will be key to showing you can handle delicate situations with residents and stakeholders.