At a Glance
- Tasks: Provide 3rd-line technical support and troubleshoot user issues in a dynamic environment.
- Company: Join Metropolitan Thames Valley Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Exciting projects and a collaborative team await you!
- Why this job: Make a real impact by supporting users and enhancing infrastructure services.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 44997 - 47365 £ per year.
Permanent, Full-Time position (37.5 hours) in Farringdon, London (hybrid) with a salary range of £44,997 - £47,365.
About Us: Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London.
What you'll need to succeed:
- Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisations users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices.
- On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.
- Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations, providing hands-on support to users, as well as back-end troubleshooting of servers and networks.
- Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office.
- Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk.
- Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager.
- Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes.
- Undertake change management of the infrastructure estate.
- Work an out-of-hours shift if asked to, compensated by corporate company guidelines.
- Undertake infrastructure project work and continuous improvement activities as part of the annual work plan.
- Management of relationships with third parties and suppliers.
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made.
Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person).
3rd Line Support Engineer - Farringdon, London employer: MTVH
Metropolitan Thames Valley Housing is an exceptional employer that prioritises the well-being and development of its employees, offering a collaborative work culture in the vibrant area of Farringdon, London. With a commitment to meaningful work, employees benefit from hybrid working arrangements, competitive salaries, and opportunities for professional growth within a supportive environment dedicated to creating sustainable communities. Join us to be part of a team that truly values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer - Farringdon, London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your skills align with their needs. Practise common interview questions and have examples ready to showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace 3rd Line Support Engineer - Farringdon, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight relevant experience and skills that match the job description, like your technical support expertise and familiarity with infrastructure operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at MTVH and how your values align with our vision of People Powered Living. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved technical issues or improved processes. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Farringdon!
How to prepare for a job interview at MTVH
✨Know Your Tech Inside Out
As a 3rd Line Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of servers, networks, and applications relevant to the role. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and the impact of your solutions.
✨Understand the Company Culture
Familiarise yourself with Metropolitan Thames Valley Housing's vision and values. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you care about their mission can set you apart from other candidates.
✨Prepare for Competency Questions
Since the interview includes competency-based questions, practice common ones related to teamwork, communication, and conflict resolution. Reflect on your past experiences and how they relate to the skills required for the role, ensuring you can articulate them confidently.
