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- Tasks: Provide top-notch support for homeownership enquiries and guide customers through processes.
- Company: Join a dynamic team in a hybrid working environment in London.
- Benefits: Part-time hours with competitive salary and flexible working options.
- Other info: Opportunity to grow your career while making an impact in the community.
- Why this job: Make a real difference in people's lives by helping them navigate homeownership.
- Qualifications: Strong communication skills and knowledge of homeownership services required.
The predicted salary is between 31772 - 33445 £ per year.
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
- Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, remortgaging, transfers of ownership, home improvements, subletting and alterations.
- Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
- Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
- Provide advice to customers, Local Housing Managers, and internal teams.
- Ensure statutory and non-statutory homeownership processes are completed accurately and compliantly.
- Attend and occasionally chair residents meetings and undertake subletting breach investigations.
About You
- Strong communication and customer service skills with a proactive, problem-solving approach.
- Good attention to detail and ability to interpret legal and financial information.
- Knowledge of homeownership services, legislation, and best practice.
- Confident using IT systems, including Word and Excel.
Leasehold & Home Ownership Specialist (part time) - Farringdon employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Home Ownership Specialist (part time) - Farringdon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in homeownership services. Attend local events or webinars to make connections and learn more about the industry.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold legislation and homeownership processes. We recommend practising common interview questions related to customer service and problem-solving scenarios.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to demonstrate how you’ve effectively handled customer enquiries in the past. Use specific examples that highlight your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Leasehold & Home Ownership Specialist (part time) - Farringdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homeownership Specialist role. Highlight your relevant experience in customer service and knowledge of homeownership services, as this will show us you’re the right fit for the job.
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to convey information clearly. Use examples from your past experiences where you’ve successfully handled customer enquiries or legal information.
Be Detail-Oriented: Attention to detail is crucial, especially when dealing with legal documents and processes. Make sure your application is free from typos and errors, and consider mentioning any specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at MTVH
✨Know Your Stuff
Make sure you brush up on homeownership services and relevant legislation before the interview. Familiarise yourself with processes like Right to Buy and lease extensions, as well as any recent changes in the law. This will show that you're proactive and knowledgeable.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Think about times when you had to explain complex information clearly and concisely.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a difficult leaseholder or managing tight deadlines. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would ensure compliance with policies.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail, especially when interpreting legal documents. Bring along examples of your work that highlight your attention to detail, and be prepared to discuss how you ensure accuracy in your tasks.