Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead a major transformation within our housing services. The role sits on the Senior Leadership Team and focuses on delivering a modern, data-led customer proposition that improves satisfaction and operational efficiency.
You will shape the customer experience strategy, oversee customer contact and voice services, and drive omni-channel integration across digital, voice and self-service platforms,
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Hybrid Senior Director, Customer Experience Transformation employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
