Head of Supported Housing - Farringdon, EC1N 8JS
Head of Supported Housing Farringdon About UsMetropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.This roleWe are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services.This is a leadership role with accountability for a large, geographically dispersed portfolio, overseeing specialist housing management services and supporting customers with a wide range of needs including homelessness, mental health, learning disabilities and asylum seekers/refugees. You will shape and deliver strategic plans, ensuring services are high-quality, compliant and customer-focused, while driving performance across key customer, colleague, commercial and compliance metrics. Key aspects of the role include:Leading a large team to deliver consistently high-performing servicesDriving delivery against KPIs, quality standards and regulatory frameworksShaping strategic direction and contributing to wider MTVH Support and Customer Services prioritiesContributing to a programme of investment in supported housing and development of new schemesLeading service improvement, innovation and the development of new business opportunitiesActing as senior representative with commissioners, funders and external stakeholdersEnsuring strong customer engagement, including co-design approaches to service deliveryOverseeing customer satisfaction, audit outcomes and continuous improvementProviding sector leadership, maintaining expertise in supported housing policy and practiceWhat you'll need to succeedExtensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant supportProven experience managing large, dispersed teams and delivering strong operational performanceStrong financial acumen, with experience managing budgets and delivering value for moneyDemonstrable experience developing business cases and driving service growth and innovationExperience working with commissioners and funders across housing, health and social careStrong understanding of supported housing policy, regulation and best practiceExcellent communication and influencing skills, including experience presenting at senior leadership or Board levelAbility to build inclusive, high-performing teams and lead through changeStrong commitment to safeguarding and delivering safe, high-quality services Our promiseAll employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
