At a Glance
- Tasks: Provide excellent housing services and support to our diverse customer base.
- Company: Join MTVH, a forward-thinking housing association with a strong community focus.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for community engagement and personal development.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing and a passion for helping others is essential.
The predicted salary is between 41235 - 43405 £ per year.
Location: Enfield - N9 0TG
Salary Banding Range: 41,235 - 43,405
Full Time 37.5hr working week - Permanent Position
Valid UK Driving Licence & access to transport is required for this role.
This role involves providing excellent housing & estate services to our rented properties within a defined geographical patch. As the Local Housing Manager, you will be the front-facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.
This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview), working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. Occasional flexibility with working hours will be required, and part of your job role will see you participating in supporting our customers with local initiatives, which can involve weekend work, although this is not common.
This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will be the point of contact for customers regarding general ASB complaints, estate services, tenancy management, tenancy enforcement, and lettings management.
What you'll need to succeed:
- Essential car user
- Experience of working in a social housing setting is essential
- Experience of working within a supported housing environment is desirable
- Good working knowledge of housing practice, housing law, and the principles of service charge management is essential
- Demonstrated values of care, dare, and collaborate
- Ability to adapt and be flexible
- Ability to collaborate, network, and be a strong team player
- Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
- Excellent administration skills & analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in writing, reporting, and numeracy
- Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising
- A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
- The ability to manage and report on projects against agreed targets
- Excellent office management skills, managing inboxes, keys etc.
- Willingness to work flexible hours as required
Desirable:
- Housing qualification
To meet our commitment to providing safe, high-quality services to our customers, we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. The cost will be paid for by the organisation, and a new check will be performed every three years.
Housing Officer - Enfield employer: MTVH
At MTVH, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Housing with Support Manager in Lambeth, you will not only have the opportunity to make a meaningful impact in the lives of older residents but also benefit from a culture that values employee growth, offers comprehensive training, and encourages collaboration. Join us to be part of a team that is committed to enhancing community well-being while enjoying competitive salaries and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Enfield
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like MTVH, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like MTVH and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer - Enfield
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for MTVH and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at MTVH
✨Get to Know Public Sector Values
Before your interview with MTVH, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for MTVH.
