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- Tasks: Lead a digital product team to innovate homeownership services and enhance customer experiences.
- Company: MTVH, a leading housing association with a strong social purpose.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Make a real impact on communities while developing cutting-edge digital products.
- Qualifications: Experience in digital product management and a passion for customer-focused solutions.
- Other info: Join a dynamic team dedicated to improving housing services through technology.
The predicted salary is between 77801 - 81895 £ per year.
Digital Product Manager - 18-month Fixed-Term Maternity Cover
Farringdon, London: £77,801 - £81,895
Full-time (37.5 hours)
Hybrid: This position is eligible for MTVH's flexible working policy
Our mission: MTVH is one of the UK’s largest housing associations. Our vision is that everyone should have a decent home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.
About the role: We’re looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you’ll be developing multiple digital products, including our websites, online customer services platform and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation.
The SoResi brand is known for being innovative and ahead of the curb and there is a continuous drive to improve, innovate and diversify our services to increase revenue. You'll focus on improving the efficiency of our homeownership resales & staircasing services, including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations and creating an experience that exceeds top digital residential brands, helping drive sales through multiple platforms.
You’ll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they’ll get a new user-centric homeownership services experience that encourages self-service and nudging towards preferred channels.
Alongside our homeowner services offering, you’ll be developing a new B2B services offering through the innovative SoResi Partnerships brand. You'll be looking to improve the positioning of the partnerships services on soresi.co.uk, creating user journeys, and developing CRM functionality to support the management of partner relationships and leads.
Your responsibilities: You’ll be responsible for creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services. You'll be informed by the user needs you discover, the overall digital service strategy and the company’s strategic goals. You'll also be the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers and researchers. Equally you’ll be working closely with residents, business stakeholders and service leads.
If you’re motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you.
What you’ll need to succeed:
- You have experience as a Digital Product Manager, or delivering customer-focused digital products.
- You are customer focused and will prioritise and promote the delivery of quality services.
- You are a strong communicator and influencer and will be adept at communicating your vision for our digital services.
- You can question the status quo and are able to influence, plan and deliver change within a service area.
- You are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries.
Key dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation.
Digital Product Manager - London employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills as a Digital Product Manager can help them innovate and improve their services. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your customer-focused approach and how you’ve successfully led digital product teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our mission to make a difference in the housing sector.
We think you need these skills to ace Digital Product Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Product Manager role. Highlight your experience with customer-focused digital products and any relevant projects that showcase your skills in leading agile teams.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about developing digital services with a social impact. Share specific examples of how you've influenced change and improved user experiences in previous roles.
Showcase Your Communication Skills: As a strong communicator, it's essential to demonstrate this in your application. Use clear and concise language, and make sure to convey your vision for digital services effectively in both your CV and cover letter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at MTVH
✨Know Your Digital Products
Before the interview, dive deep into the digital products that MTVH offers. Familiarise yourself with their websites and online customer services platform. Be ready to discuss how your experience as a Digital Product Manager can enhance these services and align with their mission.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer-centric approach. Think about times when you prioritised user needs in product development. MTVH values quality services, so demonstrate how you've successfully delivered customer-focused digital products in the past.
✨Communicate Your Vision
Practice articulating your vision for digital services clearly and confidently. MTVH is looking for someone who can influence and inspire change, so be prepared to share innovative ideas on improving their homeownership services and enhancing user experiences.
✨Build Relationships
Emphasise your ability to build and maintain relationships across different teams and cultures. Prepare to discuss how you've collaborated with stakeholders in previous roles to achieve positive outcomes. This will show that you can work effectively within MTVH's multi-disciplinary agile team.