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- Tasks: Engage with customers to ensure their safety and satisfaction while supporting remediation works.
- Company: Join Metropolitan Thames Valley Housing, committed to sustainability and community support.
- Benefits: Enjoy 28 days leave, hybrid working, enhanced pension, and health cash plans.
- Other info: Interviews scheduled for W/C 14th September; apply early to secure your chance!
- Why this job: Shape customer strategies in a diverse environment focused on safety and collaboration.
- Qualifications: Strong communication skills, customer service experience, and a clean driving licence required.
The predicted salary is between 36455 - 38373 £ per year.
Customer Liaison Officer
Salary: £36,455 – £38,373
The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers’ expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales, the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works.
This is a key role and will help ensure the safety of our customers.
What you\’ll need to succeed:
- Strong communication (both written and verbal) and presentation skills
- Ability to maintain attention to detail in a busy environment.
- Experience of providing a high level of customer service
- Confident and experienced collaborator.
- Natural problem-solving skills.
- Strong ICT capability, EXCEL, WORD etc.
- Proven prioritisation skills
- Experienced Team Worker
- Always provide a high level of service
- Previous experience working within housing (essential)
This role will require a mixture of office/home-based working and on-site presence at our properties in London and the Home Counties
A full, clean driving licence and access to own vehicle for business use will be required for this role.
Interviews expected to take place W/C 14th September
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working – Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
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Customer Liaison Officer employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Liaison Officer. Understanding the nuances of building safety and customer service will help you articulate your relevant experiences during the interview.
✨Tip Number 2
Prepare examples of how you've successfully communicated with customers in previous roles. Highlighting your strong communication skills will be crucial, as this role heavily relies on effective interaction with clients.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of specific instances where you've resolved customer issues or improved service delivery. This will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Research Metropolitan Thames Valley Housing's values and initiatives, especially around diversity and inclusion. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and housing. Emphasise your strong communication skills and any previous roles that required attention to detail.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about building safety and how your skills align with the role. Mention specific examples of how you've exceeded customer expectations in the past.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your natural problem-solving abilities. This could be through anecdotes from previous jobs where you successfully resolved customer issues.
Highlight ICT Proficiency: Since the role requires strong ICT capabilities, mention your proficiency in software like Excel and Word. If you have experience with any specific tools or systems used in housing, be sure to include that as well.
How to prepare for a job interview at MTVH
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Consider sharing examples of how you've effectively communicated with customers in the past.
✨Highlight Your Customer Service Experience
This role requires a high level of customer service. Think of specific instances where you went above and beyond for a customer. Sharing these stories will show your commitment to exceeding customer expectations.
✨Demonstrate Problem-Solving Abilities
Employers are looking for natural problem solvers. Prepare to discuss challenges you've faced in previous roles and how you resolved them. This will illustrate your ability to handle demanding situations effectively.
✨Familiarise Yourself with Building Safety
Since this role is focused on building safety, it’s beneficial to have a basic understanding of relevant regulations and practices. Research the company’s approach to building safety and be ready to discuss how you can contribute to their strategy.