At a Glance
- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: Join Metropolitan Thames Valley Housing, a leader in affordable housing.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunities for part-time or full-time roles available.
- Why this job: Make a real difference by helping improve services for thousands of customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24785 - 25720 £ per year.
Beeston, Nottingham
Full-time (37.5 hours) £24,785 - £25,720 - for part‑time job share offers, salary will be pro‑rata.
This permanent position is available as 2x part‑time positions (15‑22.5 hours per week) or 1x full‑time opportunity. Please specify in your application whether you are interested in this vacancy as a full‑time or part‑time opportunity.
About us
Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
We are recruiting for up to two permanent Customer Insight Call Interviewers to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications and can facilitate two part‑time positions if suitable.
Responsibilities
As a Customer Insight Call Interviewer, you will be responsible for engaging with customers across several communication channels to gather feedback on the services provided by MTVH. Your exceptional communication skills and unwavering commitment to outstanding customer service are pivotal in making each customer feel genuinely heard and valued. You will create an impartial environment that encourages them to share their thoughts openly, instilling confidence that their feedback will be instrumental in driving improvements to our services. Through your efforts, you will play a key role in enhancing the overall customer experience and fostering a culture of continuous improvement. As a team player you will be able to manage your own workload and utilise key customer response times to maximise survey response rates, which enables the team to meet target requirements.
What you’ll need to succeed
- Able to cultivate trust with customers and create an open and honest environment where they can share their experiences and feedback.
- You will be able to provide excellent customer support and handle challenging situations effectively.
- Ability to self‑motivate and take ownership of achieving team objectives and targets.
- A real team player, with a can‑do attitude.
- Strong interpersonal skills to establish credibility and build relationships with colleagues and customers quickly.
- An excellent communicator with the ability to keep the complicated simple, you will be able to understand and read your audience, adjusting your delivery style accordingly.
- You will be able to prioritise tasks while remaining supportive of changing demands effectively.
- It will be desirable to have GCSE English/Maths or equivalent.
- Given the nature of the role, you will need to be able to speak and write English in a clear and correct manner.
- Having a good level of computer literacy skills is essential, which includes proficiency in using office applications and web‑based browsers.
- Having exceptional record‑keeping skills and strong attention to detail is crucial for the fast‑paced work you will be doing.
- Be sure to identify cases that require additional support and ongoing management and escalate them appropriately.
Key dates
In‑person interviews will be scheduled for week commencing Monday 08 June.
Customer Insight - Call Interviewer employer: MTVH
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options available for the Customer Insight Call Interviewer role, employees can enjoy a healthy work-life balance while contributing to meaningful projects that enhance customer experiences. The company fosters a collaborative environment where team members are encouraged to grow professionally, making it an ideal place for those seeking rewarding employment in the affordable housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight - Call Interviewer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Metropolitan Thames Valley Housing. Understand their mission and values, and think about how your skills as a Customer Insight Call Interviewer can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on showcasing your exceptional communication skills and how you can create that open environment for customers to share their feedback.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully handled challenging customer interactions or improved customer experiences. This will show your potential employer that you’re the real deal when it comes to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at MTVH. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Insight - Call Interviewer
Some tips for your application 🫡
Be Clear About Your Availability:When applying, make sure to specify whether you're interested in the full-time role or one of the part-time positions. This helps us understand your preferences right from the start!
Show Off Your Communication Skills:As a Customer Insight Call Interviewer, communication is key! Use your application to demonstrate how you can keep things simple and connect with people. Share examples that highlight your ability to engage customers effectively.
Highlight Your Team Spirit:We love team players! Make sure to mention any experiences where you've worked collaboratively to achieve goals. This shows us that you can contribute positively to our team culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you want!
How to prepare for a job interview at MTVH
✨Know the Company Inside Out
Before your interview, take some time to research Metropolitan Thames Valley Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Insight Call Interviewer, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you handled challenging situations or made customers feel valued, and be ready to share these stories.
✨Demonstrate Your Team Spirit
This role requires a strong team player. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to team objectives, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to prioritise tasks. Think through potential scenarios you might face in the role and how you would handle them. This will show that you can think on your feet and adapt to changing demands.
