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- Tasks: Help customers with housing queries and provide excellent service.
- Company: Join MTVH, a company dedicated to sustainability and community support.
- Benefits: Enjoy 28 days leave, hybrid work, and a supportive family-friendly approach.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, problem-solving skills, and ability to multitask under pressure.
- Other info: Opportunity for career progression and involvement in diverse employee networks.
The predicted salary is between 21500 - 30000 £ per year.
Customer Housing Advisor – Beeston, NG9 1LA
This role: Customer Housing Advisor
Location: Beeston, Nottingham, NG9 1LA – Free onsite parking and our office is located within a 10 min walk from the Beeston Train Station.
Salary: £28,619 based on a 12 month fixed term contract of 37.5hrs per week.
We are looking to recruit 2 Customer Housing Advisors to join MTVH on a 12-month fixed term contract. Our hours of working are Monday to Friday 08:00am till 18:00pm on a fixed rota. All our teams work between the office and home and having set office days. You need to be passionate about helping people and not afraid to take ownership and responsibility for the wide variety of housing queries we receive. This is a challenging and rewarding role where you will get to make a real difference to our customers.
We only want the very best here at MTVH and we are looking for people who place our customers at the very heart of everything that they do. Be prepared to be tested on your communication skills and your commitment to providing customer excellence. If you succeed at inspiring us with your application, we will invite you along to one of our assessment centres to meet with you face to face in our new office based in Beeston, Nottingham.
What You\'ll Need to Succeed
As you will be assisting a diverse range of customers, you will need to have the ability to remain composed and be able to multi-task under pressure whilst demonstrating the ability to adapt in a fast-paced environment. This role will require you to operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work, whilst working to set performance targets.
We will need you to work closely with a number of other teams across our business. You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner.
Interview Diary Date: 18 Feb 25
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working – Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Customer Housing Advisor - Beeston, NG9 1LA employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Housing Advisor - Beeston, NG9 1LA
✨Tip Number 1
Familiarize yourself with MTVH's core values: Dare, Care, and Collaborate. Show how you embody these values in your interactions and problem-solving approach during the assessment center.
✨Tip Number 2
Prepare to demonstrate your exceptional listening and communication skills. Think of examples from your past experiences where you successfully resolved customer queries or handled challenging situations.
✨Tip Number 3
Research common housing queries and challenges faced by customers. Being knowledgeable about these issues will help you stand out as someone who is genuinely passionate about helping people.
✨Tip Number 4
Practice your ability to multi-task under pressure. You might be tested on this during the assessment, so consider role-playing scenarios where you have to juggle multiple tasks while maintaining a positive attitude.
We think you need these skills to ace Customer Housing Advisor - Beeston, NG9 1LA
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Housing Advisor position. Highlight key responsibilities and required skills, such as communication, problem-solving, and customer service excellence.
Tailor Your CV: Customize your CV to reflect your experience in customer service and any relevant housing or advisory roles. Use specific examples that demonstrate your ability to handle diverse customer queries and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to customer excellence. Mention how your values align with MTVH's core values of Dare, Care, and Collaborate.
Prepare for Assessment: Since the application process includes an assessment center, prepare by practicing common interview questions related to customer service scenarios. Be ready to demonstrate your communication skills and problem-solving abilities.
How to prepare for a job interview at MTVH
✨Show Your Passion for Helping People
Make sure to express your genuine passion for assisting customers during the interview. Share specific examples of how you've helped others in previous roles, as this aligns with MTVH's commitment to placing customers at the heart of everything they do.
✨Demonstrate Your Communication Skills
Prepare to showcase your exceptional communication skills. You might be asked to role-play a customer interaction, so practice active listening and clear, concise responses to demonstrate your ability to resolve queries effectively.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving skills in action.
✨Emphasize Your Adaptability and Organizational Skills
Since the role requires multi-tasking and working under pressure, share examples of how you've adapted to fast-paced environments. Discuss your organizational strategies that help you maintain high-quality work while meeting performance targets.
