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- Tasks: Be the welcoming face of our business, managing reception and admin duties.
- Company: Join a dynamic team at MTVH, focused on exceptional customer service.
- Benefits: Competitive salary, travel expenses covered, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and teamwork.
- Why this job: Make a real impact by enhancing the workspace experience for everyone.
- Qualifications: Experience in office operations, strong IT skills, and excellent communication.
The predicted salary is between 27844 - 29320 £ per year.
We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture therefore if you feel you have what it takes to create an amazing workspace we invite you to read on.
This role is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation of this role is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily Workspace Services presence and during planned and unplanned absences. Travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy.
As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience.
Duties include, but are not limited to:
- Meeting & greeting visitors including organising appropriate hospitality, maintaining the visitor records system
- Managing meeting room bookings and requests
- Providing support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
- Access control management, issuing & programming access cards and staff IDs
- Postal functions (incoming and outgoing)
- Order and maintain stock in relation to the workspace service provision
- Process and prioritise work order requests from colleagues through a central helpdesk system
- Attend team meetings and produce subsequent minutes / actions
- Provide support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
- To take reasonable care for the health & safety of yourself and of other persons who may be affected by your acts or handling
What you'll need to succeed:
- Previous relevant operational office experience within the Facilities or Hospitality sectors
- Demonstrable experience of excellent IT and Microsoft Office skills
- Strong communications skills
- Detail orientated and able to prioritise workload
- Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
- Customer focused with a proactive, flexible approach
- Actively manages relationships that will ensure objectives are achieved
Workspace Services Receptionist/Administrator - Clapham, London employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workspace Services Receptionist/Administrator - Clapham, London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to creating an amazing workspace.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a fantastic fit for their team.
We think you need these skills to ace Workspace Services Receptionist/Administrator - Clapham, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with people.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in facilities or hospitality, and don’t forget to mention your strong communication skills. We love seeing how your background fits with what we do!
Be Detail-Oriented: Since the role requires attention to detail, ensure your application is free from typos and errors. Double-check everything before hitting send. It shows us you care about quality and professionalism, which is key in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at MTVH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workspace Services Receptionist/Administrator. Familiarise yourself with the key duties mentioned in the job description, like managing meeting room bookings and maintaining visitor records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a client or resolved a challenging issue. This will highlight your proactive approach and ability to create a positive workspace experience.
✨Demonstrate Team Spirit
Teamwork is crucial in this position, so be ready to discuss how you've successfully collaborated with others in previous roles. Share stories that illustrate your ability to influence colleagues and build relationships, as this will show that you can thrive in a dynamic team environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the workplace aligns with your values and career goals.