At a Glance
- Tasks: Support senior managers and surveyors in a fast-paced property team.
- Company: Join a dynamic South London Regional Property Team.
- Benefits: Part-time hours with flexible scheduling and valuable experience.
- Other info: Opportunity to develop your career in a supportive environment.
- Why this job: Make a real difference by improving customer service and project outcomes.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
The predicted salary is between 27800 - 31200 £ per year.
We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team on a temporary, part-time, 16-hour contract for 12 months (Mon - Weds). The role will be to provide support to the senior managers and surveyors within the team, helping contact customers, liaise with contractors, progress repairs within our South London properties & ensure great updates and record keeping. This is a busy, fast-paced operation and the ideal candidate will be used to working in a similar environment where organisation is key!
What you'll need to succeed:
- Expectation of our residents is high and budgets are tight, so this role requires a candidate that has an aptitude for detail and working under pressure.
- Commercial awareness and ability to follow and input into business processes.
- Excellent communication skills, experience, and a relevant track record with demonstrable use of spreadsheets, IT systems, and other generic software.
- A natural curiosity for resolving problems and genuine passion for helping our customers.
Duties will include but will not be limited to the following:
- Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments.
- Managing the CRM system, responding to enquiries and assisting the Repairs Manager to investigate complaints.
- Leading on keeping regional trackers up to date and controlling the data input to ensure accuracy.
- Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor, and Surveyor updates.
- Proactively assisting the team with general administration or telephone duties along with being the first point of contact, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders.
What you'll need to succeed:
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- An experienced user of Microsoft Office and the ability to easily learn other IT packages.
- Strong administrative skills and the ability to manage a varied and demanding workload.
- Ability to work independently and use initiative to problem solve.
If you're interested in this role, take a look at the attached Job Description for more details!
Locations
Partnering Support Officer - Clapham, London employer: MTVH
At MTVH, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Housing with Support Manager in Lambeth, you will not only have the opportunity to make a meaningful impact in the lives of older residents but also benefit from a culture that values employee growth, offers comprehensive training, and encourages collaboration. Join us to be part of a team that is committed to enhancing community well-being while enjoying competitive salaries and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Partnering Support Officer - Clapham, London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MTVH and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MTVH and let us see your personality shine through!
We think you need these skills to ace Partnering Support Officer - Clapham, London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MTVH.
Get Familiar with Our Brand:Before applying, take some time to learn about MTVH and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MTVH
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MTVH.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MTVH will surely appreciate.
