Learning & Development LMS Specialist in City of London

This role sits within the Learning & Development Team and proven experience of working in a Learning & Development function is essential. You will manage the Learning Management System (LMS), including the operational running of the LMS, delivering a high standard of support to colleagues on digital learning processes and queries. In addition, you will analyse a wide range of learning data to create engaging reports and meaningful management information; providing key insights for the L&OD Team and the business, enabling pro-active action to meet compliance and regulatory objectives.

Key Responsibilities

• Manage the day to day running of the Learning Management System (LMS); ensuring data and content is up to date and the system is working effectively.
• Ensure colleagues have access to relevant and required learning on the LMS, including core compliance learning.
• Manage queries raised by colleagues on Service Now within the identified timeframe.
• Support the Digital Learning Manager with compliance reports and value-added management information to the business and to the L&OD Team to support the achievement of the Corporate Compliance KPI.
• Work in collaboration with the L&OD Team to support the achievement of key priorities/projects and business as usual activities.
• Pro-actively liaise with external providers with regards to operational system management.
• Constantly look for continuous improvement with current policies, systems, or processes.
• Provide support where required for the Digital Learning Manager in their absence.

Skills/Experience

• Experience of working within a learning & development function; contributing to the delivery of a blended learning programme that meets a wide range of requirements - Essential.
• Proven experience of managing and implementing digital learning platforms – Essential.
• Experience of professional working relationships (including Senior and Exec management) with a diverse range of internal and external stakeholders - Essential.
• Experience of analysing a wide range of data and creating visual reports in a user-friendly format.
• Experience of working on concurrent projects to meet business objectives.
• Strong communication and customer service skills.

What’s in it for you

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued.

Our Networks groups are: Gender, Ethnicity, LGBTQ+, Disability.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.