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- Tasks: Calculate, collect, and allocate service charges for properties while ensuring compliance.
- Company: Join a dynamic team in a leading property management company.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in property management and enhance your analytical skills.
- Qualifications: Experience in customer service and knowledge of service charges and housing.
- Other info: Work in a supportive environment with excellent career progression opportunities.
The predicted salary is between 32000 - 34000 £ per year.
This role can be based in either London EC1N 8JS or Nottingham NG9 1LA. Salary banding dependent upon location: London £39,281 - £41,348 - Nottingham £31,657 - £33,323. This role is eligible for our smarter working policy to be discussed at interview.
As a Central Service Charge Specialist based within our busy service team you will be responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will run compliance reports to ensure our service charge data has been mapped and loaded correctly identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.
Duties to include:
- Provide responsive internal customer service, and support, in all central aspects of service charge enquiries in line with service expectations and key performance indicators.
- Provide data, policy documentation and analysis required to support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions).
- Support the wider service charge team to ensure that processes are carried out effectively and in line with policy, procedure and legislation.
- Make systematic improvements to central processes and systems to avoid future service failures, complaints and disputes. This should include regular checks of data cleanliness, and co-ordinating resolution of any issues.
- Set, manage and analyse financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Compile and analyse reporting information, and prepare data loads to service charge systems.
- To lead on resolving complex service charge issues and responding to related enquiries and complaints.
- Provide advice on leasehold and service charge issues to colleagues and relevant stakeholders, and on the feasibility and efficiency of service charge system use.
- Maximise recovery of income by ensuring that charges are coded and allocated correctly.
You must possess:
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Excellent IT skills including advanced Excel.
- Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals.
- Previous experience of working within a customer service environment.
Central Service Charge Specialist employer: MTVH
Contact Detail:
MTVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Service Charge Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their service charge processes and be ready to discuss how your skills can help improve them. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. We want you to feel confident and ready to tackle any scenario they throw at you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Central Service Charge Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Central Service Charge Specialist role. Highlight your experience with service charges, budget management, and any relevant IT skills, especially in Excel. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve our service charge processes. Keep it concise but impactful – we love a good story!
Show Off Your Customer Service Skills: Since this role involves providing internal customer service, make sure to mention any previous experience you have in this area. We want to know how you've handled enquiries and resolved issues in the past, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MTVH
✨Know Your Numbers
As a Central Service Charge Specialist, you'll be dealing with financial forecasts and service charge calculations. Brush up on your Excel skills and be ready to discuss how you’ve managed budgets or resolved discrepancies in the past. Being able to explain your thought process will impress the interviewers.
✨Understand the Legal Framework
Familiarise yourself with the legal and statutory aspects of service charges and home ownership. Be prepared to discuss any relevant experience you have with First Tier Tribunals or similar legal challenges. This shows that you’re not just knowledgeable but also proactive in understanding the complexities of the role.
✨Customer Service is Key
This role requires excellent internal customer service skills. Think of examples where you've provided exceptional support or resolved complex issues for clients or colleagues. Highlighting your ability to communicate effectively with different audiences will demonstrate your fit for the team.
✨Show Your Problem-Solving Skills
The job involves identifying and resolving data issues and improving processes. Prepare to share specific instances where you’ve made systematic improvements or tackled service failures. This will showcase your analytical skills and your commitment to enhancing service delivery.
