At a Glance
- Tasks: Lead and develop teams to deliver high-quality supported housing services.
- Company: Join one of the UK's leading providers of affordable housing.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Promote equality and diversity in a supportive work environment.
- Why this job: Make a real difference in the lives of vulnerable adults while driving innovation.
- Qualifications: Experience in managing supported housing and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
We are seeking an experienced Operations Manager Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and services that support adults with a range of needs, including those with experience of homelessness, asylum seekers and refugees, and individuals requiring mental health or specialist support.
This is a key management role responsible for ensuring services are safe, compliant and high performing, delivering excellent, personalised and value-for-money services that achieve strong outcomes for customers.
Key aspects of the role include:
- Leading and developing multi-site teams to deliver high-quality supported housing services
- Driving performance against KPIs, regulatory standards and contractual requirements
- Embedding a strong safeguarding culture and overseeing incidents, complaints and risk
- Managing relationships with commissioners, partners and stakeholders
- Supporting service development, innovation and continuous improvement
- Managing service budgets and ensuring efficient, effective resource deployment
What you'll need to succeed:
- Proven experience managing supported housing or support services for adults with support needs (e.g. homelessness, mental health, refugees)
- Strong knowledge of safeguarding, housing law, welfare benefits and best practice in supported housing
- Experience leading geographically dispersed teams and driving performance in a multi-site environment
- Ability to build effective relationships with internal and external stakeholders, including commissioners
- Experience managing budgets and delivering cost-effective services
- Strong communication skills with the ability to influence and engage diverse audiences
- A values-driven approach, promoting equality, diversity and inclusion
- Understanding of Psychologically Informed Environments and Trauma Informed Care (desirable)
- Level 5 Diploma in Leadership for Health and Social Care (desirable)
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Operations Manager - Farringdon in Canary Wharf employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Farringdon in Canary Wharf
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We think you need these skills to ace Operations Manager - Farringdon in Canary Wharf
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at MTVH. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to MTVH and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at MTVH. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to MTVH's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at MTVH
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with MTVH.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at MTVH will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact MTVH and how you would contribute to adapting HR strategies.
