At a Glance
- Tasks: Support managers and surveyors, liaise with customers and contractors, and maintain accurate records.
- Company: Join a dynamic East Midlands Regional Property Team in Nottingham.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Ideal for those who thrive under pressure and love problem-solving.
- Why this job: Make a real difference by improving customer service and project outcomes.
- Qualifications: Strong communication skills, attention to detail, and experience with IT systems required.
The predicted salary is between 27800 - 27800 £ per year.
We have an exciting opportunity for an experienced individual to work in our East Midlands Regional Property Team. The role will be working in our Nottingham Office to provide support to the Managers and Surveyors, helping contact customers, liaise with contractors, and ensure great record keeping is in place. This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where organisation is key.
What you'll need to succeed:
- Expectation of our residents is high and budgets are tight, so this role requires a candidate that has an aptitude for detail working under pressure.
- Commercial awareness and ability to follow and input into business processes.
- Excellent communication skills, experience, and a relevant track record with demonstrable use of spreadsheets, IT systems, and other generic software.
- A natural curiosity for resolving problems and genuine passion for helping our customers.
Duties will include but will not be limited to the following:
- Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments.
- Leading on keeping regional trackers up to date and controlling the data input to ensure accuracy.
- Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor, and Surveyor updates.
- Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders.
What you'll need to succeed:
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Experience of dealing with customers and responding to customer enquiries on the phone and in writing.
- An experienced user of Microsoft Office and the ability to easily learn other IT packages.
- Strong administrative skills and the ability to manage a varied and demanding workload.
- Ability to work independently and use initiative to problem solve.
If you're interested in this role, take a look at the attached Job Description for more details.
Partnering Support Officer - Beeston employer: MTVH
At MTVH, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Housing with Support Manager in Lambeth, you will not only have the opportunity to make a meaningful impact in the lives of older residents but also benefit from a culture that values employee growth, offers comprehensive training, and encourages collaboration. Join us to be part of a team that is committed to enhancing community well-being while enjoying competitive salaries and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Partnering Support Officer - Beeston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTVH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTVH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partnering Support Officer - Beeston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTVH:Your cover letter is your chance to shine! Tell us why you want to work at MTVH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTVH!
How to prepare for a job interview at MTVH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
