Known internally as Customer Accounts Advisor
Location: Beeston, Nottingham NG9 1LA
Contract: Fixed Term contract (12 months) ¦ Full-time ¦ Hybrid working ¦ 37.5 hours per week
Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) – and help customers to keep their homes by providing expert advice and support.
Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you’ll enjoy a hybrid working pattern:
- Two days in the office
- Three days working from home (on alternating days)
Working Hours
- Contracted hours: Monday to Friday, 08:00am – 08:00pm, and Saturday, 09:00am – 05:00pm
- Core opening hours: Monday to Friday, 08:00am – 06:00pm
About MTVH
At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values – Care, Dare, Collaborate – guide everything we do, and we’re looking for people who share our passion for making a positive impact.
What you’ll do
- Deliver outstanding customer service via phone and digital channels
- Manage and monitor customer accounts effectively
- Liaise with Housing Benefits, DWP, and other stakeholders
- Negotiate payment plans and offer welfare benefits advicePrevent arrears through proactive engagement and support
- Work collaboratively to meet debt recovery targets
What we’re looking for
- Experience in collections, debt recovery, or housing (desirable)
- Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)
- Excellent communication and negotiation skills
- Ability to make fair, proportionate decisions
- Passion for helping customers and living our values: Care, Dare, Collaborate
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Customer Accounts Advisor in Beeston employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
