At a Glance
- Tasks: Ensure buildings meet compliance standards and provide excellent customer service.
- Company: Metropolitan Thames Valley Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Join a team that values collaboration and community, making homes safe and welcoming.
- Qualifications: Knowledge of compliance regulations and experience with contractors required.
The predicted salary is between 33284 - 35035 € per year.
Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role involves working within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs.
Key Responsibilities:- Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers.
- Co-ordinate with internal MTVH teams and external stakeholders where necessary.
- Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors Contract Manager/s and MTVHs Contract Manager.
- Conduct regular reviews to ensure data integrity.
- Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
- Work with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs.
- Be responsible for the contractor keeping the relevant stakeholders informed of these works.
- Monitor Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams.
- Hold weekly meetings with contractors to discuss current work in progress.
- Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for.
- Experience of working with contractors or worked contractor side.
- Organised and prioritises work to meet deadlines in a pressurised customer service environment.
- Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
- Experience working with data.
- Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
Contracts Officer - Beeston employer: MTVH
Metropolitan Thames Valley Housing is an exceptional employer that prioritises the well-being of its employees and the communities they serve. With a strong commitment to professional development, a collaborative work culture, and a focus on delivering meaningful outcomes for residents, this role as a Contracts Officer in Beeston offers a unique opportunity to contribute to sustainable living environments while enjoying a supportive workplace that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Officer - Beeston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their vision of People Powered Living. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with compliance and contractor management clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Contracts Officer - Beeston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Officer role. Highlight your experience with compliance, customer service, and working with contractors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our vision at Metropolitan Thames Valley Housing. Keep it engaging and relevant!
Showcase Your Data Skills:Since the role involves working with data, be sure to mention any relevant experience you have. Whether it's analysing performance metrics or ensuring data integrity, we want to know how you can help us keep things on track.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MTVH
✨Know Your Compliance Stuff
Make sure you brush up on the regulatory framework governing compliance, repairs, and sustainability. Being able to discuss specific regulations and how they apply to the role will show that you're not just familiar with the basics but are ready to hit the ground running.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully organised and prioritised work in a pressurised environment. Think about times when you had to juggle multiple tasks and how you ensured everything was completed on time. This will demonstrate your ability to manage deadlines effectively.
✨Data is Key
Since the role involves working with data, be ready to discuss your experience with data analysis. Bring examples of how you've used data to diagnose problems and suggest practical solutions. This will highlight your analytical skills and your ability to make informed decisions.
✨Engage with Stakeholders
Prepare to talk about your experience liaising with contractors and other stakeholders. Share specific instances where you’ve successfully communicated issues or escalated concerns. This will showcase your customer service skills and your ability to maintain strong relationships with key players.
