MTVH is seeking a Complaint Specialist in Beeston to resolve complex complaints, including CEO complaints, and to respond to MPs, Councillors and the Ombudsman. You will work with the Customer Care Team to secure fair, clear resolutions.
You will build relationships with senior executives and develop customer satisfaction through root‑cause analysis, while contributing to continuous improvements of the customer journey. Hybrid working will be discussed at interview.
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Complex & CEO Complaints Lead (Hybrid) in Beeston employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
