Metropolitan Thames Valley Housing is seeking a Complaint Coordinator to join the Complaints Team in Beeston. This 12-month fixed-term contract focuses on investigating and coordinating Stage 1 responses, with scope to manage Stage 2 complaints as you gain experience.
You will collaborate across departments to achieve fair resolutions, identify process improvements, and advocate for residents with empathy and clear, timely communication.
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Complaint Resolution Specialist - Hybrid (12-Month FTC) in Beeston employer: MTVH
At our Clapham Park location, we pride ourselves on being an excellent employer that values the well-being and growth of our employees. With a competitive salary, generous annual leave, and a comprehensive benefits package including a health cash plan and life assurance, we foster a supportive work culture that encourages professional development and community engagement. Join us to make a meaningful impact in social housing while enjoying the unique advantages of working in vibrant South London.
