Assessment & Support Specialist - Stockwell, SW9 8QT

This Role: Assessment & Support Specialist - 12 Month Fixed Term Maternity Contract

Hours: 37.5hrs per week - Hybrid Working

Salary Banding: £39,841 - £41,938

Location: Singer Mews, Stockwell- SW9 9AH - Hybrid Working Pattern

Our Assessment & Support Hub at MTVH acts as a gateway to internal support services and teams, and a central source of expertise and oversight on all areas of support within our organisation. This department takes on a coordination role for the most complex of support cases. As an Assessment & Support Specialist you will manage and respond to a range of concerns, referrals and casework that come into the Hub. Our goal is to work with our colleagues to reduce risk and achieve positive outcomes for customers. To achieve this, as well as your core work of advising and coordinating, you may also need to offer practical case management support to help colleagues build their own skills and confidence.

Key Responsibilities & outcomes

• Receive referrals from across MTVH and conduct initial triage, assessments, and action planning, in partnership with colleagues.
• Determine the most appropriate team to lead support and overall approach to management of the case.
• Support colleagues in the management of support cases, providing advice, coaching, resources, and practical support - minimising risks and achieving positive outcomes for customers.
• Where needed, support colleagues managing cases by helping to complete referrals to statutory agencies, attending multi-agency meetings, and collaborating with other professionals involved – always with the aim of building the skill and confidence of the case owner.
• Maintain accurate records of all casework.
• Liaise with external agencies to support good cross sector working, and to minimise risks and achieve positive outcomes for customers.
• Maintain oversight of support cases at varying levels of complexity and risk to ensure good join-up across the organisation and wider system and all risks are identified and understood.
• Take a holistic view of all casework and concerns raised and cover all areas of customer support – including poverty, safeguarding, money and benefits, unmet social needs, domestic abuse, and mental health.
• Get alongside colleagues to help them increase their skill and confidence in providing support to our customers and managing risk.
• Maintain awareness, knowledge and understanding of key areas of customer risk for MTVH, including safeguarding children and adults at risk, domestic abuse, community safety, ASB, housing and environmental factors, contextual safeguarding, tenancy sustainment and the impact of multiple risk factors.

Skills:

• Excellent communications skills (including written, verbal, presentations, and IT literacy).
• Experience of frontline service delivery in housing, social care, or aligned sector.
• Experience supporting or coaching colleagues; or advising on an area of specialism.
• Experience working in one or more of the following specialist areas: Domestic abuse, mental health, adult social care (in particular, unmet care needs), Care & Support service delivery or ASB.
• Experience coaching colleagues and partnering to build skills and confidence.
• Experience of working as part of a team to share work and solve complex issues as a group.
• Experience working with multiple agencies to coordinate support for an individual.
• Experience working with complex, emotive, and distressing situations; and able to support themselves and colleagues appropriately.
• Knowledge of relevant legislation and statutory frameworks, particularly relating to the role of housing providers.
• Good understanding of housing, care and local public service delivery landscapes.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic level background check with the Disclosure and Barring service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others’ wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.