Anti-Social Behaviour Officer - Wembley, HA9 9AX

This role is known internally as a Tenancy Enforcement Lead.

Full Time: Permanent Post based on a 37.5hr working week.

Salary Banding Range: £39,841 - £41,938 (Dependent upon experience).

Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role based in Chalk Hill, Wembley. Chalk Hill will be your main office base with the postholder being expected to cover cases across Slough, High Wycombe, Wokingham, Reading, Aylesbury, as well as Berkshire and Oxfordshire. Each case presented will have its unique challenges—and we need someone at the top of their game to help us tackle them head-on.

About the Role

In this challenging yet rewarding position you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, and the Tenancy Fraud Team by managing high-level anti-social behaviour (ASB) cases, investigating tenancy fraud and enforcing tenancy conditions across our General Needs, Leasehold, and Care & Support homes. This role isn’t just about enforcement—it’s about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change.

Key Responsibilities

• Leading investigations into tenancy fraud and handling high-level ASB cases.
• Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
• Attending ASB evictions and supporting victims to ensure tenancy sustainability.
• Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance.
• Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.

What You Need to Succeed

• Extensive experience in ASB management, safeguarding, and tenancy fraud investigations.
• Deep understanding of housing and enforcement legislation.
• Ability to manage a demanding workload.
• Proven ability to handle high-pressure situations with confidence and professionalism.
• Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
• A passion for creating safer, stronger communities and a determination to make a tangible impact.
• Applications from backgrounds such as the Police, Probation, Housing, Enforcement Agencies would be desirable due to cross transferable skill sets.

Why Join Us?

This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. Ready to take on this dynamic challenge? Apply now! Let’s shape a better future together.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise: Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others’ wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are: Gender, Ethnicity, LGBTQ+, Disability.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.