At a Glance
- Tasks: Manage day-to-day exam delivery for IELTS and perform test monitoring tasks.
- Company: Mobile Testing Solutions Ltd is a global exam service provider with an online exam preparation school.
- Benefits: Competitive pay of £14.48 per hour, including holiday pay.
- Other info: Role based at Learning Resource Centre, The University of Lawn, Guildford.
- Why this job: Immediate start available; work every two Saturdays and occasionally Sundays.
- Qualifications: Must have secondary education and be proficient in English (CEFR B2 or above).
The predicted salary is between 14.48 - 14.48 £ per hour.
Join Our Team as a Test Administrator in Guildford! Mobile Testing Solutions Ltd (“MTS”) is a global exam service provider for a variety of exam boards which also has an online exam preparation school.
What You’ll Do
- Reporting to the Senior Test Administrator to manage the day‑to‑day exams delivery for IELTS and other exams.
- Ensure MTS’s examinations and examination administration are delivered by carrying out test monitoring tasks as assigned on test days.
- Set up rooms, put out or adjust tables and chairs according to the number of test takers.
- Provide basic local venue IT support and ensure computer terminals, digital recording devices, ID cameras and CCTV, if relevant, are exam‑ready.
- Perform light cleaning and tidying duties, including putting away papers, sweeping up pencil sharpenings and eraser fragments, putting litter in bins, emptying bins, wiping surfaces, chairs and computers, window ledges or other fixtures and fittings.
- Carry out regular audits, guided by the Senior Test Administrator.
- Ensure that there is proper security in the examination room to preserve the integrity of the exam.
- Use own email address and email account for correspondence with MTS colleagues and ensure that MTS’s confidential, internal documents, information and data are not disclosed to anyone other than their intended recipient/reader.
- Use own laptop or desktop PC for self‑led e‑learning/online training events and Teams or Zoom meetings or training sessions.
- Be willing to use own smartphone and data allowance to access MTS's system.
- Comply fully with MTS’s GDPR, data protection policies, standards and Safeguarding (Children and Vulnerable People) policy and any other signed compliance agreements.
- Participate actively in performance monitoring exercise based on the exam performance for continuous improvement.
- Be smartly dressed as per MTS policy.
- Have a commercial mindset for actively cross‑selling or up‑selling MTS’s products and service.
- Give our test takers the highest level of customer care, ensure secure and safe exams administration and abide by the rules and regulations set by each examining body.
- Carry out any other tasks and activities for MTS, according to business priority, as appropriate for this level role.
What You Bring
- Secondary education or equivalent.
- Proficient in English (CEFR B2 or above).
- Comfortable with common IT hardware and software.
- Meticulous and organised in your approach.
- Ability to multitask and remain calm under pressure.
- Collaborative mindset with a can‑do attitude.
- Willingness to adapt to varying working hours.
- Eligibility to live and work in the UK.
What We Offer
- Competitive Pay: £14.48 per hour (including holiday pay of 12.07%).
- Eligibility: Must be eligible to work in the UK in the long term, as well as meeting on IELTS and other exams' other clearance requirements (including but not limited to Enhanced DBS Check and Reference Check).
- Exam days: every two Saturdays per month and occasionally Sundays on IELTS exams.
- Immediate Start: We're eager to have you on board immediately!
Location: This is an office‑based role at Learning Resource Centre, The University of Lawn Portsmouth Road, Guildford GU3 1HA.
Reporting Manager: Senior Test Administrator.
Test Administrator (Part-time & zero-hours basis) in Guildford in England employer: MTS
Join Mobile Testing Solutions Ltd in Guildford, where you can earn competitive pay while contributing to exam integrity. Enjoy flexible working hours and immediate start opportunities in a supportive environment focused on continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Test Administrator (Part-time & zero-hours basis) in Guildford in England
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
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We think you need these skills to ace Test Administrator (Part-time & zero-hours basis) in Guildford in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MTS.
Get Familiar with Our Brand:Before applying, take some time to learn about MTS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MTS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MTS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MTS will surely appreciate.
