At a Glance
- Tasks: Provide IT support and maintain network infrastructure for exam services.
- Company: Join an award-winning company in the education sector.
- Benefits: Competitive salary, private health plan, and pension scheme.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: IT diploma/degree and 2 years of relevant experience required.
The predicted salary is between 24300 - 27000 £ per year.
Career Opportunity
Mobile Testing Solutions Ltd (“MTS”) provides paper-based and digital examination services to a wide range of global clients across the UK and Ireland and also has an online language school specialising mainly in IELTS exam preparation courses. MTS is currently looking for an IT Technician - Support & Networking.
Job Details:
- Full-Time (Mon-Fri, 9am-5pm, 35-hour working week) and on-call or occasional on-site support on alternate weekends
- Salary: £24,300 to £27,000 p.a. Starting salary will depend on experience in the sector and similar role, with progression within the band based on demonstrated skills and performance.
- Role type: Fixed-term (12 months)
- Location: On-site at Coventry office (CV6 5SF) and regular travel to support multiple venues under your responsibility in the UK.
- Eligibility: Must be eligible to work in the UK
- Start date: Within 1 month
- Reporting To: Associate Director (Exams Technology & Networks)
- Private Health Plan
- Defined Pension Plan from NEST
Main Responsibilities:
- Provide prompt Level 1 & 2 IT Support for preparation and operation of existing and new exams
- Monitor and maintain the sites’ physical IT and network infrastructure alongside general administration such as access controls, endpoint detection, patch management
- Travel between MTS test venues as and when needed to support the day-to-day operation
- Troubleshoot IT issues in line with MTS and partners/exam boards procedures & policies
- Support and guide other MTS local IT technicians in line with MTS requirements
- Prepare, Install, Run and decommission Pop-Up Examination sites
- Resolve customer queries effectively with respect to hardware and software issues
- Maintain an up-to-date IT equipment inventory at all times
- Participate in IT Projects wherever needed
- Work On Call as per roster during weekends
Person Specification:
- Diploma/Degree in IT, or equivalent
- A minimum of 2 years of experience in IT/Network support role
- Experience in security management (desirable)
- Comprehensive knowledge of IT Systems, troubleshooting, computer networks and IT security
- Proficient in configuring and managing Windows Server 2012/2016/2019, including DHCP, DNS, Active Directory, Group Policy, and WSUS
- Familiar with best practices and standards for Windows Server security and administration
- Network management experience (CCNA desirable)
- Experience in ethernet cabling, Network switch configuration will be a plus
- Excellent attention to detail
- Customer Centric
- Can Do Attitude
- Excellent organizational and time management skills
- Experience within the education or examination sector (desirable)
Why Join Us?
MTS is proud to be an award-winning company, having received the SME Employer of the Year 2025 – Silver Award.
If you believe you have the right profile for this position and wish to join our friendly and dynamic team, please submit your up-to-date CV via the platform where you found this job advertisement.
Closing Date: 05 June 2026. (We reserve the right to close this vacancy early if we receive a high number of suitable candidates.)
Recruitment Process:
- The selection process is subject to two employment reference checks carried out by the hiring team
- A successful enhanced DBS check (carried out by MTS before recruitment) will be required
- Only shortlisted candidates will be contacted for an interview. If you have not heard from us within one month after the closing date, please consider that your application is not successful for this time.
IT Technician - Support & Networking (Coventry) employer: MTS
Mobile Testing Solutions Ltd (MTS) is an award-winning employer, recognised as the SME Employer of the Year 2025 – Silver Award. Located in Coventry, we offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a comprehensive benefits package including private health and pension plans. Join our dynamic team where your contributions are valued, and you can make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician - Support & Networking (Coventry)
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support and networking. You never know who might be looking for someone just like you!
✨Tip Number 2
Don’t underestimate the power of social media. Follow companies you’re interested in, engage with their posts, and connect with current employees. It’s a great way to get your foot in the door!
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who want to join our team!
We think you need these skills to ace IT Technician - Support & Networking (Coventry)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your experience in IT support and networking, especially any relevant projects or roles that align with what MTS is looking for.
Show Off Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work to show how you’ve tackled IT issues or improved network performance. This will help us see your potential.
Keep It Professional:While we love a friendly vibe, keep your application professional. Use clear language, check for typos, and make sure your formatting is consistent. First impressions count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being seen. It’s straightforward and ensures your application goes directly to us, making it easier for you to join our team!
How to prepare for a job interview at MTS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, especially Windows Server and networking concepts. Be ready to discuss your experience with troubleshooting and managing networks, as this role requires a solid understanding of these areas.
✨Show Off Your Customer Service Skills
Since the role involves resolving customer queries, prepare examples of how you've successfully handled IT support issues in the past. Highlight your customer-centric approach and any experiences where you went above and beyond to help users.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about common IT issues you’ve encountered and how you resolved them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Demonstrate Your Team Spirit
This position involves supporting other local IT technicians, so be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with others in previous roles, especially in high-pressure situations.
